Whenever I run a manual File Insight scan, if I choose the option to "Check for New Rating" I get an error that "Norton 360 cannot connect to the Norton server." (see attached)
Of course, my computer IS connected to the internet. FWIW, Live Update runs as expected.
Anyone else experience the same issue?
I've attempted the "Check for New Rating" while the Norton VPN was activated - same issue.
I've also uninstalled and reinstalled - same issue (although I did retain my current settings - may have to try with a full reset of settings).
Everything else works as it should - only the File Insight/Check for New Rating returns the server connection error.
Both Live Update and QuickScan run without an issue. The initial right click of a file and selecting File Insight produces a result, it's only when I select the option to "Check for New Rating" that the server error message appears.
If it's working on your end, then it sounds like a network (ISP or DNS) or firewall issue on my end. I thought it could be my hosts file, but I've disabled it and the issue persists.
fwiw ~ "Check for New Rating" okay my side.
Curious, does Norton LiveUpdate and QuickScan run okay?
fwiw ~
Message: "Unexpected Browser error" or "Cannot connect to the Norton server"
Applicable For: Windows
To resolve this problem, check if there is a service interruption or outage. If the problem persists, restart your computer.
[...]
https://support.norton.com/sp/en/us/home/current/solutions/v113839121
copy paste pic from opening post
No change - still the same error on a manual File Insight scan when choosing to "Check for New Rating." Not sure why my image hasn't been posted in my original post (it was just a capture of the error dialogue produced by Norton 360).
status update?