Norton Firewall crashing when I click "Configure" under Connection Blocking

 

There isn't much more to tell you than it wasn't crashing before. It has happened everytime I clicked "Configure" under connection blocking (Like 20 times now). Also, before this happened it was crashing when I was scrolling through Connection blocking window. It is really annoying. 

 

 

Please help. Thanks. 

 

 

Other than that, the software is perfect. Keep up the good work. 

 

 

Edit: It should be noted that I am using 10.5.7 OSX on a Intel iMac. 

 

Another Edit: It is Norton Firewal 4.0.1 (14)

Message Edited by MasterMaiden on 06-06-2009 10:11 PM
Message Edited by MasterMaiden on 06-06-2009 10:19 PM
Message Edited by MasterMaiden on 06-06-2009 10:19 PM

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0x96c0f000 - 0x96c19feb  com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x96c1a000 - 0x96c1affc  com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x96c1b000 - 0x96c3ffff  libxslt.1.dylib ??? (???) <ec4c269815bab8e7211cb8fe9df3a9a3> /usr/lib/libxslt.1.dylib
0x96d7a000 - 0x97054ff3  com.apple.CoreServices.CarbonCore 786.11 (786.13) <9e2d85d52e5e2951aa4dd53c48ccc52f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x971e5000 - 0x971e7ff5  libRadiance.dylib ??? (???) <6d980a95dd5a8448e2846568cc1458cd> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x971e8000 - 0x972bcff7  com.apple.WebKit 5528.18 (5528.18.1) <1b8f3ae5e80f5ac8cf35bf563263b3f9> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x972da000 - 0x9736dff3  com.apple.ApplicationServices.ATS 3.7 (???) <a535fc4982d3acff6530ec25c402e679> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9736e000 - 0x974c0ff3  com.apple.audio.toolbox.AudioToolbox 1.5.2 (1.5.2) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x974c1000 - 0x974c1ffd  com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x974c2000 - 0x974effeb  libvDSP.dylib ??? (???) <e89461ed03200fb3c0304e62e14a42ed> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x974f0000 - 0x974f0ff8  com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x97567000 - 0x975a5fff  libGLImage.dylib ??? (???) <a6425aeb77f4da13212ac75df57b056d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0xfffe8000 - 0xfffebfff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Thanks for the Crash Report. I'm at WWDC this week, but I will try and take a look at it and get back to you sometime next week.

 

Ryan 

Thank you

Just an idea off the top of my head: Please try quitting Norton Firewall and then deleting the UI preferences for Norton Firewall, stored in your hom ~/Library/Preferences/com.symantec.nortonfirewall.plist. If you have trouble finding them, copy that path to the Clipboard, then go to the Finder and choose "Go to Folder" from the Go menu. Then paste that path, and hit return. This should show the file in the Finder. Then drag it to the trash, and re-launch Norton Firewall. 

 

If that works, please send me the preferences file from the Trash so I can take a look at it.

 

Thanks,

Ryan 

Ummm.... the thing is I reinstalled Norton Firewall over the weekend, but I save the Norton firewall configuration settings (The NFPX file). I just imported it, and now it is crashing it again like it was before.

 

Also, what you just asked me to do didn't work.

 but this is the file

 

bplist00Ü _NSWindow Frame AdvancedSettings_&NSNavBrowserPreferedColumnContentWidth_SuppressClearWarning_NSNavSidebarWidth_NSWindow Frame Settings_NSSplitView Subview Frames Log_NSWindow Frame Log\Open Windows_!NSNavPanelExpandedSizeForOpenMode_NSNavLastRootDirectory_NSWindow Frame Reporting_NSNavLastCurrentDirectory_658 530 603 488 0 0 1920 1178 #@g@#@]@_550 386 820 680 0 0 1920 1178 ¢_.0.000000, 0.000000, 215.000000, 217.000000, NO_0216.000000, 0.000000, 554.000000, 217.000000, NO_372 757 770 239 0 0 1920 1178  Z{518, 400}[~/Documents_655 603 610 391 0 0 1920 1178 _~/Documents/Norton Security!Clƒ—±Òçô1Lh‰’“œ½Àñ$EFQ]~œ

 

 

 

I also saved the settings from the last installation. 

Message Edited by MasterMaiden on 06-10-2009 10:28 PM

Hi any update on this, and also my mac just crashed after I opened Norton Firewall(and has happened many times before) it was just after an update, I got “You must restart your computer before update …e tc” and then i opened Norton firewall, and then crashed. :frowning:

A fix for the issue you just reported is already in the works. I can't say as to when it will ship because I don't want to make any promises I can't keep.

 

As for the original crash you got--I tried to work around the problem in the code, but we can't fix the underlying issue  without reproducing the crash. So far we've had no luck. If you can send me a private message with your e-mail address in it, I will contact you privately. We will need a copy of your exported settings file (the npfx file). If deleting the com.symantec.nortonfirewall.plist file did not fix the problem, the issue must be in your firewall settings, and we'll need a copy of them to try and reproduce the issue.

 

Thanks,

Ryan 

I am as of today having the same issue with the connection blocking of my Norton Firewall.  If I am in Norton Firewall and I go under the tab Firewall settings and I click configure under connection blocking, my Norton Firewall crashes.  I'm at 20 something crashes now...

 

I deleted  ~/Library/Preferences/com.symantec.nortonfirewall.plist to see if it would work but it didn't.

 

Back in June you were saying that you were working a fix for this issue.  It's september (tomorrow) now.  Do you have a fix ?

 

I really like your product but ever since I bought it, issues keep popping up that need fixing at a later unknown date.  I feel as if I am using a beta version that I paid for...  Out of (more or less) a year that I've bought it's been working properly a third of that time.

 

Not that many people would buy a car and settle for it to work only a month out of three.  I don't think it's your fault personally but is it a lack of ressource or ...

 

Thanks, 

 

 

 

 

Sorry for the delay—I know, because it is frustrating to us too. It's just bad timing; Apple announced their ship date for Mac OS X "Snow Leopard" right around June when this issue surfaced, so we have been working non-stop since then to make our products compatible with Snow Leopard. This issue was actually fixed as I indicated, but we are releasing the fix with our Snow Leopard update. I don't have a release date unfortunately, but I will definitely keep you posted.

 

Ryan 

 

Hi,

 

I'm running OS 10.6.1 and have updated Norton IS for Mac to the latest version. Firewall is 4.0.1

 

My problem is this:

I open Norton Firewall

Click on "Firewall Settings" Tab to bring me to that section.

Click on the lock to make change and authenticate.

When I click on "Configure" under Connection Blocking the program crashes and I get one of those fun error windows with a massive amount of information.

 

Any clue why this happens and what to do to fix?

 

Clay Bergen

I have the same problem.

I installed the program yesterday, and was fine, but today I cannot access the control panel. Tried rebooting the computer. 

 

If I deactivate the firewall I can access the panel, although I cannot configure what will be its functions when activated.

 

I send attached the generated report.

 

Thanks

Thanks for the crash report.

 

This problem has been fixed and will be in our release scheduled for  later this month. Mike has announced the date as November 17th when this will be released for our English customers. 

 

Ryan

 

having a similar problem using Norton Firewall  Vers 4.0.1 (14)

 

Mac 10.4.11

 

this just started a few days ago -- the "click the lock to prevent further changes" does not stay set.  It reverts to open seconds after i click it for all of the tabs.  Also, under the "Firewall Settings"  Whenever I click the "lock" the radio button for "Connection Blocking" changes to "off" -- this goes back to on when the "Lock" gos back to open.

Both of these issues will be fixed "really, really" soon. Like, next week—but don't hold me to that. Just sit tight. Things are a little hectic right now since we're so close to shipping but both of these bugs were fixed very early on in the cycle.

 

Ryan

 

 

There isn't much more to tell you than it wasn't crashing before. It has happened everytime I clicked "Configure" under connection blocking (Like 20 times now). Also, before this happened it was crashing when I was scrolling through Connection blocking window. It is really annoying. 

 

 

Please help. Thanks. 

 

 

Other than that, the software is perfect. Keep up the good work. 

 

 

Edit: It should be noted that I am using 10.5.7 OSX on a Intel iMac. 

 

Another Edit: It is Norton Firewal 4.0.1 (14)

Message Edited by MasterMaiden on 06-06-2009 10:11 PM
Message Edited by MasterMaiden on 06-06-2009 10:19 PM
Message Edited by MasterMaiden on 06-06-2009 10:19 PM