When is Norton going to have a proper fix for these trojans? No one else on the boards other that quads is even attempting to fix these issues, and he can only do one at a time. If the program can pick it up and identify it as a trojan, why can't it clean it also? Why am I paying them 80 bucks a year when they can't fix this. My computer has been infected now for a month and I won't be able to get it cleaned up because Quads won't help me out because I posted my system info to him, didn't try anything else out. But now seems I am "banned" from getting any help from this guy.
Any employees with Norton have anything to add? Any fix in the foreseeable future?
thanks.