Issue abstract: Norton Internet Security flagging website as malicious
The website steamdrops[.]net is wrongly flagged as malicious, can someone from staff check it out.
https://steamdrops.net/
885c976b7741/2026-04-07T17:28:15.103Z
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d2deb1d04659
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Submit a file or URL to Norton for review here →
https://submissions.norton.com/reportfalsepositive#pc
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
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Use the Formal Submission Portal: If the Safe Web form isn’t giving you updates, try the dedicated Norton Submission Portal. This system is used for tracking false positive reports and may provide better feedback.
Verify Site Ownership: Ensure you have officially “claimed” your website within the Safe Web portal. Verified owners generally have access to a dashboard where they can see the status of their site and any pending disputes without relying solely on email notifications.
48 hours: Community suggests waiting 48 business hours . If the status of your site has not changed on the Safe Web public lookup after this time, it likely means the dispute is still in the queue or was not processed.
Escalate to Norton Support: If you haven’t received an email or a status change after 48 hours, contact Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have received no email notification or status update.” This often prompts them to escalate the ticket manually.
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Not an owner, how to add site to exclusion because its annoying to have to disable it to access the site.
Hello @user13001
Are you referring to Norton 360 Safe Web → Exclusions?
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Exclusions → + Add
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Exclusions → Edit
Exclusions → Remove
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Blocked websites → + Add
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Blocked websites → Edit
Blocked websites → Remove
Hello,
Let me just confirm that the reported URL was manually checked, and based on the findings, the detection was removed. The website is now marked as clean in the Norton virus database, so it no longer needs to be kept on the exclusion list.
This change may take up to 1 hour to take full effect. Please accept my apology for the inconvenience caused.
Thank you.
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