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Issue abstract: Documents with Wrong Name
Detailed description: When I try to submit a remove information request through Norton Identify Protection Assistant, the request is generated with the wrong name on it. There is no opportunity to edit the name. I can’t sign a document with someone else’s name on it.
Product & version number: Who knows. Norton360 plus Identity assistant or some such…
OS details: Windows 11
What is the error message you are seeing? Not an error message.
If you have any supporting screenshots, please add them: Just trust me…
I just learned that it is strictly a LifeLock product and no one at Norton360 can help me. I guess I thought Norton360 was the overarching product–what with the name and all–and since that is the Norton product that I started with.
Oh my gosh. I have been on hold for 3 hours. I was also in the chat queue for 2 hours before the rep took an hour to tell me I had the wrong department.
They gave me two numbers to call, including the one you provided, and promised me they had created a case number for me, and that I wouldn’t have to wait in a queue this time. I’m still on hold…