Norton Ghost 10 : Explore Recovery Very Slow

Hello, I was wondering of anyone may share insight on my Ghost 10 issue. I have no problem  creating a full backup and recovery point of my C drive saved to an external connected USB drive. My Ghost 10 is installed on my C Drive. However, when I want to later view the data files using "Explore Recovery Points"  I get an indefinite hour glass. When I try to kill Norton Ghost using CTRL+ALT+Delete it then SOMETIMES shows me the explorer directory tree where I can view the files. Sometimes I need to kill the service a few times to get it to show or sometimes it stays as an hour glass indefinitely.  I;ve tried to create new Ghost images to make sure it was not a corrupt  image. Does anyone have any ideas why this may be so and will an upgrade to Ghost 15 help on this matter?

 

Created Ghost Images (Total): 102 GB   (USB Disk ------ 465GB Total with 165 GB Free space)

 

C Drive: 149GB total, 23 GB Free

 

Thanks,

 

Andy