Thanks RottenMutt, but after updating Gear with this driver, the Backup to DVD still fails with the same error message as before, namely:
"-F:\ is a read-only location and is not a valid destination.
--Error EC8F1C42: F:\ is a CD-ROM or DVD-ROM drive. This is not a valid destination."
I can access my drive with Windows Explorer OK and Ghost sees it too. I assume this is the part of my initial feedback you were referring to.
Wow, I had alot of problems with updating Ghost 14. Pretty shoddy software, considering I am using the latest operating sytem, Vista x64.
Anyway, hopefully this will save some pain for other users. I did find that leaving the Ghost CD in the drive helped, although I also ran Liveupdate as administrator.
However, I also suffered from the disappearing optical drive syndrome. Apparently the Gear driver that Norton uses (must have been cheap!!) is incompatible with AnyDVD-HD or something else. I don't run backups to optical media, so I followed these instructions to remove the vile, incompatible optical drive driver.
I will try re-installing the new gear driver (located here, use the latest x86_x64 ver) on the assumption RottenMutt was correct. I had no luck simply installing it over the Ghost update. Possibly the removal outlined above is necessary first? Anyway, I'll be sure to create an image with Ghost first now that I have my BD drive back before daring to mess with the Gear driver.
Here is a copy of the instructions for manual Gear driver removal in case the link changes.
Lifespeed
keywords: optical drive disappears Norton Ghost, DVD drive disappears Norton Ghost, CD drive disappears Norton Ghost, BD drive disappears Norton Ghost, Blu-ray drive disappears Norton Ghost
Manual Removal – 64-bitWARNING: Modifying the registry can cause serious problems that may require you to reinstall your operating system.
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.
Select Run... in the START menu, and type in regedit
This will start up the Registry Editor.
Delete the following key from the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM
In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} key remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.
In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318} key remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.
In the HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0000F8753EC4} key remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.
Reboot
Delete GearAspi.dll (32bit) from the Window\SysWOW64 folder
Delete GEARAspi64.dll (64bit) from the Windows\System32 folder
Delete GearAspiWDM.sys (64bit) from the Windows\System32\Drivers folder
If present, delete the Windows\System32\GEARAspi.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\SharedDLLs registry key
If present, delete the Windows\SysWOW64\GEARAspi.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key
Delete the Windows\System32\GEARAspi64.dll value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key
Delete the Windows\System32\Drivers\GearAspiWDM.sys value from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key
Reboot
Lifespeed, I found your solution above about a week ago and it worked for me - restored my CD/DVD drive view in Windows Explorer. However, I have found no solution that will allow DVD Backups. My final solution on this is to revert back to my previous Ghost 14 LiveUpdate version on c: drive Image 12/13/08 - all worked fine then. I will refuse all future Ghost 14 LiveUpdates and recommend the same for all viewers of this post. The current Ghost LiveUpdate has at least 3 serious bugs that I have experienced: (1) LU1812 error (I fixed that one), (2) CD/DVD drive missing in Windows Explorer (I fixed that one) and (3) the issue where DVD Backups are not allowed - no solution. I wonder if all the Power Quest techs left Symantec for Acronis? This is very disappointing. OUgrad
OUGrad,
If you are considering Acronis I will comment that I have tried it. While it may be acceptable for basic, single-hard-drive desktop systems I found that it had serious limitations. It is essentially unuseable with any computer with a RAID array and/or GPT partition (> 2 TB).
As irritating as Norton Ghost is, IMHO it is a better product than Acronis.
I had same problem with both Ghost 14 and Save and Restore.
Ghost 14 was so flakey that I removed it and installed Save & Restore from SysWorks Premium. Had the exact same problem as you. Tried several times.
Following your instructions (actually just inserted the SysWorks Premium install disk and reran LU (S&R update only). The S&R update worked and is running perfectly.
Thank you, thank you, thank you.
My system is 4 quad Gateway with factory installed Vista Home Premium 64-bit SP1.
BTW people need to be patient when working with Symantics product installs. Even on my fast computer 3-4 can pass with no obvious progress.
I wasn't please with Acronis either.
Through several versions of Ghost. The majority of time required me to removal all Symantec products with the removal tool, (always get the latest for your particular prod/ver)
In the past, I've had to use two removal tools AND do a registry edit. REMEMBER: Symantec wants to make sure you don't steal there products when you update.
Ghost ALWAYS had to be installed first THEN all other Symantec products. God help you if you had Systemworks to rip out of your system (I think they've finally dertermined they miserable failed with that utility).
I think I'm going to give HDClone a shot. Any other products that people have tried and liked?
Does anyone know how to submit this continuing problem to Symantec and get the defect acknowledged and repaired? Unlike other vendors such as HP, I'm unable to find a mechanism to submit a problem report. I've tried the online chat, but the technician dropped the case as soon as he uninstalled Norton and rebooted, without ever submitting a problem. I'm not willing to go through this waste of time again (it took 60 minutes of waiting in a queue, and the 30 minutes to remove Norton and reboot, then another 90 minutes to reinstall Ghost (without the update) and Norton 360 (plus several intermediate reboots required by the installation.
I looks like Symantec support does not read or reply to these forums. Thanks
Mike,
As ougrad mentions in later messages, this is a known problem with a known solution. I started a thread on this back in August regarding an earlier update to Ghost 14.0.2.xxxx. http://community.norton.com/norton/board/message?board.id=other&thread.id=4216
I ran into the same problem again this evening when trying to upgrade to 14.0.4.xxxx. Again, I had to deinstall Ghost, reinstall it, and then run Live Update with the CD still in the drive.
I am as frustrated as you regarding this issue, and wish that Symantec would fix the problem. It is pretty clear from the Windows logs that the update fails when it can't find a source for the product.
Regards, Dan
Having had this problem here is how I cured it. With the help of Lifespeed's and RottenMutt's posts. Started by creating a restore point before installing anything, just in case of failure. Installed Internet Security 2009 and ran live update. Started the Ghost install but stopped and carried out RottenMutt's instructions, copy the temp folder. Installed Ghost from the copied file and ran live update from Ghost. ONLY updated Ghost this way. Next I followed Lifespeed's instrutions and ran regedit because both my dvd drives had errors. ALL this time I had the downloaded Ghost install file on cd in my drive and during the Ghost update the cd was read. All is now working !!!
This was after 2 days and many hours with Symantec's Indian branch on my computer ( who seemed clueless ). At one point both dvd drives and my memory card reader failed and I had to do a complete reload of vista.
It is such a shame that Symantec have a great product, Ghost, but such terrible service. Ghost has rescued me many times in the past so I can't do without it. I hope this helps those of you with this problem, thanks to Lifespeed and RottenMutt.
I am having this same problem. There is no success with the workarounds however. I have tried the temp file workaround, using NRT to clean things out, doing this without having NIS installed, but to no avail.
My system is a Dell XPS 630 with 3g of ram.
Is anyone from Symantec going to look into this issue ?
Doug
Doug, Try the fix back in message 8 of this thread. It has worked for several. Symantec is ignoring this problem. We are on our own.
OUgrad
Ghost 14 LiveUpdate just worked following my procedure in message 8 of this thread for Windows 7 beta 32-bit version. Just insert your Ghost 14 installation CD while running LiveUpdate. The install takes a while, so be patient. It reads/writes from the installation CD several times during install. The last little bit of the progress indicator takes longer than the rest.
OUgrad
I used the download version, Not the CD. I have copied the temp file as outlined previously, installed from that, and Live update continues to fail.
A couple of comments/suggestions for people on this thread:
-If you downloaded from the Symantec site, there should have been a second file to download (a .ISO file). You can burn this to CD and that would suffice.
-For those getting the LU1812 error if you could do the following:
Add the following registry value:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"Reboot
Run LiveUpdate and have the patch fail
Grab the MSI*.log file and send me a private message so I can give you an email address to send to.
I apologize for how long this is taking for everyone.
I also have attempted to LiveUpdate and received the same message, "LiveUpdate has determined that this machine is running a pre-released or beta version of a 2005 Symantec product...."
Environment is a WinXP Pro sp-2 retail clean install on reformatted NTFS hard drive, upgraded to sp-3 and all Windows security updates, no other Norton or Symantec products installed. First install of Ghost 10.0 from sealed retail box (yesterday), I activated Ghost successfully, then LiveUpdate failed to install found updates, with above message. I then downloaded and ran Norton_Removal_Tool followed by reboot. Second installation attempt, LiveUpdate occurred with no problems (Ghost was still activated after reinstall, as I recall, which seemed odd) and I successfully imaged my drive.
Today I attempted to run LiveUpdate again, after installing more apps and preparatory to imaging again. (iTunes is not installed.) LiveUpdate found "Symantec Security Software Update, 462.0 KB", again LiveUpdate failed with same "pre-released or beta" message.
From status window:
"Installing Symantec Security Software Update (1 of 1), failed.
LU1812: A program that was part of this update failed when it ran. This update was not applied.
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time."
Norton Ghost 10.0
Version: 10.0.3.20387
Status: Activated
As to your developer's suggestion about running fixinstall.bat from the C:\Program Files\Norton Ghost dir, there is no file with that name, nor any *.bat file, in that directory or its subdirectories on my computer.
Please advise further. Thanks!
erik_carlstrom wrote:A couple of comments/suggestions for people on this thread:
-If you downloaded from the Symantec site, there should have been a second file to download (a .ISO file). You can burn this to CD and that would suffice.
-For those getting the LU1812 error if you could do the following:
Add the following registry value:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"Reboot
Run LiveUpdate and have the patch fail
Grab the MSI*.log file and send me a private message so I can give you an email address to send to.
I apologize for how long this is taking for everyone.
Is there an update on this Erik?
Bannon,
Did you create the logs? If you've posted them somewhere could you point the location out to me? LU1812 means the patch failed and there can be more than one cause. I need that installer log in order to see what the cause might be.
I realize my question was vague so let me ask it without quoting a previous message. How long before Symantec releases an update that fixes this problem? I thought you were apologizing for it taking so long which is what I should have quoted.
As I mentioned before. There are multiple causes. If you follow the steps you quoted in your last message and send the install logs to me we can look at why the patch is failing for you. We can’t release a fix if we aren’t provided the information on the root cause.
I think I speak for others on this board when I say that is a rather tall order, asking us to deliberately break our computers with Symantec's buggy software.
I found recovering from this problem particularly problematic as the Gear-something-or-other optical drive driver was incompatible with AnyDVD-HD in a way that caused my drive to disappear in windows. Uninstalling that driver allowed my Blu-ray drive to work properly again.
After going through hours of pain to get it working again, I don't think I'll every use Symantec's live update feature again.
May I suggest you simply run live update on a Vista 64-bit computer and view the problem for yourself? It is clearly a common problem and should not be difficult to reproduce.
Sorry I can't be of more help, but what do you expect?