Norton Ghost 14 - A7C30019

I am performing a recovery on a brand new hard drive and it gets pretty far.  Maybe half way in (repeatable) I get the same error message:

A7C30019

 

Whenever I read about this error, people say that this ocurs when performing a backup.  Why is this happening when I am trying to do an actual recovery?  Is the backup image messed up?  Is the new drive (brand new) damaged?

 

More importantly, is there a work around?  I don't want to RMA the new drive incase there is data on it.  I think the bits are there (sicne the recovery does start and go for several hours) but the drive appears empty.

Would Ghost 15 be able to do a better job of recovering the files?  Can 15 be used with a 14 backup?

 

I'm fairly frustrated.  My kids pictures and movies are on this PC.  It's an older desktop but at the same time I already spent $120 on new drives.  I don't feel like buying a new PC over this.  But it might be my only option.