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I've seen a similar error code on the Symantec Knowledge Base. Please see the below document for more info:
http://service1.symantec.com/SUPPORT/powerquest.nsf/0/8a891568e012c39b652572a70051fa3f
Let us know if this helped. Thanks!
But I’ve got error “unable to open a database file” and not “database is locked”. The file catalog.dat is missing in C:\Documents and Settings\All Users\Application Data\Symantec\FileBackup .
True you have a different error message. However, the steps to help resolve the problem are the same. So, you need to do what Tony suggested.
File and Folder backup keeps a catalog or an index of what it backs up in the catalog.dat. From what you describe there is a problem with this file and Ghost doesn't know it yet. In the page that Tony referred you to, the stopping of the service will help Ghost reset. Zapping the catalog.dat, if something shows up after stopping the service, will reset the index. Ghost will recreate this file when it goes to do another File and Folder backup. If there is still an issue after doing these things, then we have something that we have to dig deeper into.
I tried all that, but still the same error and folder C:\Documents and Settings\All Users\Application Data\Symantec\FileBackup is still empty. The file catalog.dat is still missing.
Curious. That means for what ever reason the file was not created properly, which will happen about anytime something with File and Folder is done. So, two things to check.
1) Does the sqlite3.dll appear in the C:\Program Files\Norton Ghost\Shared directory?
2) If you go to the C:\Documents and Settings\All Users\Application Data\Symantec\FileBackup directory, can you create a file, e.g. a text file, in that directory?
... 1) the sqlite3.dll is located in the C:\Program Files\Norton Ghost\Shared directory, size: 378208, date: 19/01/2008, version 12.0.0.1
... 2) we can create and change files in the C:\Documents and Settings\All Users\Application Data\Symantec\FileBackup directory, user has a full administration rights.
We also tried disable an antivirus program (NOD32), but we have got still the same error.
In talking with the developers, the next step is to run the Seast utility found in c:\Program Files\Norton Ghost\Utility and select Gather Support Information. This will gather up the log files so that the developers can at least get some idea of why the catalog.dat is not getting created I will have someone contact you to make arrangements to upload the resulting file. Please tell me when it is uploaded.
Here are the Log file http://www.mircom.cz/ng/VxGather.log and Cab file: http://www.mircom.cz/ng/111-111-111_NTB-KREJCAR.cab
Hi Johan,
I have exactly the same problem and I did the same steps up to now. On my computer, there are disks c, d, e ,f and Win XP proffesional is on the disk e: and Program Files as well, the Norton Backups and VProRecovery directory are located on f:
The disks C: and D: are rarely used and not backuped. I can create a recovery point, but the daily backup fails.
I have created the Gathering data.
Thanks,
Premysl