Norton Ghost 15 does not show my C drive

Dear Support Team

 

I have been trying to make a backup of my laptop C: drive to an external hard drive, however Ghost does not seem to 'see' my C: drive when i boot my laptop from a bootable norton ghost15 USB flash disk on key

please help to solve this issue,

please ignore the 1111111111 case number in the attached file

see attached support logs that were created by ghost15

 

thanks,
Dov.