Norton Ghost 15 doesn't see C drive (drive1)

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1

Hello,

I've had Norton Ghost 15 installed and running for some time now.  I was trying to upgrade my SSD (drive1) to a high capacity.  I took a full image from my current 120GB ssd and tried to restore in on my new 256GB ssd.  This seemed to work, but my PC does recognize the new drive as a boot drive.

 

Rather than wrestle for an extended period of time, I installed my 120 GB ssd again think I should be back to normal.  Everything booted up fine, but now Norton Ghost cannot see my C (Boot) drive - physical drive 1.  The drive displays as "Status:  Unavailable".  Like I said, it was fine before.

 

I do regular backups, so any help will be appreciated.  See attached partinfo.txt file.

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rocket_pup wrote:

Hello,

I've had Norton Ghost 15 installed and running for some time now.  I was trying to upgrade my SSD (drive1) to a high capacity.  I took a full image from my current 120GB ssd and tried to restore in on my new 256GB ssd.  This seemed to work, but my PC does recognize the new drive as a boot drive.

 

Rather than wrestle for an extended period of time, I installed my 120 GB ssd again think I should be back to normal.  Everything booted up fine, but now Norton Ghost cannot see my C (Boot) drive - physical drive 1.  The drive displays as "Status:  Unavailable".  Like I said, it was fine before.

 

I do regular backups, so any help will be appreciated.  See attached partinfo.txt file.

Hi rocket_pup,

Is the drive on line? go to the computer icon and right click, click manage and then disk management. Right click the drive on the left pane and click online.Ghost and the pc should see it and then you will need to change the boot preference in the bios.

 

Deric

3

rocket_pup,

 

Ghost doesn't support EFI. See your partinfo.

 

http://community.norton.com/t5/Other-Norton-Products/My-Norton-Ghost-15-experience/m-p/756010#M48730

 

It's fortunate you discovered this before you had to restore an image of your OS.

4

Disk 1 is the OS drive and looks like it's an MBR drive.

Disk 2 is also MBR, if that is the new drive then it's missing the system reserved partition.

 

Dave

5

Dave, corect on both counts. I misread the boot drive.

 

rocket_pup, is Disk 2 the new SSD?

 

Out of interest, if you disconnect all drives except the Win7 drive, does Ghost see the C: drive?