Nope, those are all set like they should be - still getting same error message. "More help on the Web" tells me that my version is out of date and needs to be upgraded (?), don't think that's the problem since it worked fine before.
I also downloaded AutoDetectPkg.exe, but when I ran it got this error message:
No Norton product was found...
We're sorry, but we were unable to find a Norton product on your computer.
You can purchase a Norton product by visiting our online store at http://buy.norton.com
OR
You can manually select your product by clicking here.
even though I've got NG, SystemWorks, AntiVirus (and probably some others) installed and everything works fine except for Ghost.
You can download and install the latest build here.
Download and install this, and let us know if this made any difference.
Thanks, I'll try that - hopefully that new install won't interfere with my current one?
On a hunch, I stopped the 3 services mentioned in your link above and then re-started them manually. Thought it was going to actually do a backup (at least it got further into the process), but then stopped with the same error messages.
No luck - I did a "Repair Installation", and then a re-boot but that didn't help. With just NG running (plus a couple of Explorer folders to monitor the backup progress as I normally do, got this error message:
-Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_SET_SNAP_VOLUMES) failed.
--Error EBAB03F1: Insufficient system resources exist to complete the requested service.
(UMI:V-0-1975-1)
At this point, I really need to get a backup done (it's now been at least a couple of weeks since I was able to do one), so if we're not able to solve this in the next day or so I'll need to move on to other options.
Try this. It will delete all of your job info and you will need to recreate your job, but it sounds like you are in dire need of a backup getting done.
- Stop the Norton Ghost service
- Browse to the C:\Users\All Users\Symantec\Norton Ghost\History folder and completely delete everything therein.
- Browse to the C:\Users\All Users\Symantec\Norton Ghost\Schedule folder and completely delete everything therein.
- Start the Norton Ghost service.
Reboot the machine and start a new job. See if the error continues.
Thanks, I'll try that - hopefully it'll still be able to see the backups that have already been done (I know that the Recovery Point Browser will usually locate all of the backups on those drives - even ones that weren't done with the current installation of NG), but hopefully it won't have to start from scratch with a new backup set (?)
Although I guess that's really not an issue because I'm really overdue for a new recovery point set (i.e. complete backup) anyway...
The recovery points will still be there. Don't manually delete them until you have a good backup of your machine with the new job created. In case of a problem, you can indeed use recovery point browser anytime.
Don't have a C:\Users\All Users\Symantec\Norton Ghost\ directory, though I did find those folders under C:\Documents and Settings\All Users\Application Data\Symantec\Norton Ghost\ and I assume they're the same thing?
OK, did that but still getting this error message:
-Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_SET_SNAP_VOLUMES) failed.
--Error EBAB03F1: Insufficient system resources exist to complete the requested service.
(UMI:V-0-1975-1)
Meanwhile, LiveUpdate says that everything is up to date, but AutoDetectPkg.exe still says:
No Norton product was found...
We're sorry, but we were unable to find a Norton product on your computer.
You can purchase a Norton product by visiting our online store at http://buy.norton.com
OR
You can manually select your product by clicking here.
So I'm really puzzled about what's up with that...
If wiping the schedule out did not work, then we may be looking at an issue that our development team is working on currently. Ghost's sister product, Symantec System Recovery, has a few issues being reported with the same error.
Can you please browse to C:\Users\All Users\Symantec\Norton Ghost\Logs. Reply and attach the Norton Ghost.log.txt file.
I did a removal (with NRT) and a re-install, and that seems to have solved the issue of it not being able to do a backup (I'll find out later tonight if it starts a new recovery point on its own, or if I have to do that manually as was suggested earlier). I also had some registry issues (now fixed), which might have contributed to it (though they were in the TCP/IP and Winsock sections and don't know if that had had any effect on this issue or not).
Thanks for all of your help trying to resolve this, I'll report back if there are any more issues with it.
Don't know if the current log file goes back far enough (i.e. before the re-install) to be useful, but I'll attach it just in case.