Norton Ghost 15 Hangs at 5%

After my frustrations with Windows Backup and the lack of a good incremental system, I purchased Norton Ghost 15. My frustrations continue because when it goes to doing a My Documents backup, it always hangs at 5% saying "Calculating Remaining Time." I've searched the forums some but have yet to find a solution.

Windows 7 64-Bit

8 GB RAM

 

Any thoughts?