Hi
Almost a similar issue is getting discussed in this thead,
-KrisL
Symantec support was supposed to get back to me in a week after my last post. Well, it’s been quite a bit more than a week, and I still have not heard anything from them on this problem. I am going to contact them myself again tonight. If I do not get a resolution, I will be requesting a refund and switching to some other disk imaging software. (Probably Macrium Reflect since I’ve used it before, it works good even on Windows 7, and the personal edition is free.)
I didn’t have a chance to call Symantec yesterday. Will try to make some time today.
All,
I have sucessfully restored my system after I deleted the partition of the operating system drive. I booted my ststem with the custom Ghost recovery disk I created and deleted the partition using the partition utility. I then exited the CD program and tried to boot my system. This was done to verify that the partition was indeed deleted. My computer did not boot as expected, so I again booted my system using the custom Ghost recovery CD. After my computer booted, I used the recovery wizard to restore the image I had saved before deleting the partition, to the hard drive. It worked perfectly with no errors. After the process finished, I exited the program, removed the CD, and allowed the computer to boot from the restored drive. My computer looks and runs as it did before I conducted the backup and restore tests. I thought you might want to hear some good news. Please recall that I encountered about 5 errors when I installed Ghost 15. The errors occurred right before Ghost finished installing. Obviously, the errors did not effected the operation of the program, at least for what I am using it for. On a side note, I checked the Ghost Event Log. Since I installed and started using the software, no errors were recordered in the log. The latest entry reads "Info 6C8F0427: Norton Ghost service started successfully." Nothing for "Details:" and "Source: Norton Ghost". Thanks!
Ugh, I still haven’t had a chance to call Symantec back. Probably won’t until Wednesday night. Will post another update when I get hold of them again.
Hi
Just to say that I am getting the same errors on Win 7 x 64.
I have spent hours on the chat line and getting different technicians who repeat the same thing every time.
As far as I can see the problem is that It needs to run VssProviderInstallx64.exe. This can be found in C:\Program Files (x64)\Norton Ghost\Shared\Drivers, but when you try to run it in the Command window in Administrator mode it does not see it as an executable file and won't run.
My thoughts are that this file may be corrupt.
Looks like they have been looking at this problem for some time, so its about time that they found a solution.
Twice they have said they have escalated the case bt never phoned back.
I recieve the below e-mail today. This may be a way to help them resolve this issue.
[REMOVED]
[edit: Please do not post email content per the Participation Guidelines and Terms of Service.]
Message Edited by shannons on 01-12-2010 01:35 PM
I contacted Symantec support again today requesting a progress report with this problem and gave them my previous session ID. The support representative researched it, saw that it's escalated to higher support levels. He said I will get a call back within 24-48 hours. I also let him know that if there is no progress, I will be requesting a refund. So, now it's just a wait and see game if I get the call back.
Hi
I spent another 6.5hrs on the chat line with yet another Technician who just went over all the same things again.
It was like 'watching paint dry'.
I have been promised a call back from the Engineering Support Team today, but true to form they never rang.
I will keep you posted if they solve the issue.
Just to keep things going, I made a new experience.
I build in a new harddrive to my notebook and installed Win7 32-bit.
After that I installed Ghost 15, got an error about the "System and User account".
Bout backup of the whole Disc and File-Backup went well !!
After that I installed my Anti-Virus Program "Kaspersky".
And now its the same "Snapshot Error %1" again !!
I will deinstall the Anti-Virus Program and look for the result. And, in worst case, I will install Win7 again.
RegBarclaN, what results did you have?
Now the result of the second try!
I restored an image of my harddrive, which was made before the Installation of my Anti-Virus Program
Norton Ghost works well, Image and File-Backup, no Problems!
Then I installed the Anti-Virus Program, and Surprise, Norton Ghost is still working well !
But what's the difference ?
I didn't mention, in the first try I used the MS Easy Transfer to transfer the Settings from my old Vista System.
This took all parts, programs and the whole stuff.
In the second try, I only transferred Favourites and Office Settings, nothing else.
Now my guess is, this first Easy Transfer causes the Problem.
My System is now working as desired, and I hope it will stay this way.
I would suggest anyone having problems with Ghost 15 and Windows 7 do a search for the other threads. Try Snapshot error %1. You will find that this problem has been going on since Ghost 15 was released. Don't let the Tech guys take over your computer to mess around. They are only doing bad. No help at all and a big waste of time. Symantec has had at least one image for over 3 weeks right now and say they are waiting for a developer to look at it. Translation. THEY HAVE NO IDEA. Best thing you can do is request a refund until they get it straight. Enough refunds and they will fix this problem.
Re: "Snapshot error %1"
Jess
Windows 7 (x64)