Norton Ghost 15 - ldm database cannot be used V-0-1777-1

Archive
1

Hi,

 

Looking for some help on this one.  I have searched for months with barely an idea coming up.  My backups do not run, it starts calculating the remaining time and then pops up saying the ldm database cannot be used.  Some ideas that have been on other forums for similar errors have been to move and recreate the paging file (doing this at least got me to this point, before it wouldn't recognise any drives) and changing my primary drive to dynamic.(done - with no change in the error.).

 

Looking for ideas.

 

Doug

2

Hi,

 

Looking for some help on this one.  I have searched for months with barely an idea coming up.  My backups do not run, it starts calculating the remaining time and then pops up saying the ldm database cannot be used.  Some ideas that have been on other forums for similar errors have been to move and recreate the paging file (doing this at least got me to this point, before it wouldn't recognise any drives) and changing my primary drive to dynamic.(done - with no change in the error.).

 

Looking for ideas.

 

Doug

3

Running Windows 7 64 bit; Primary HDD is SSD and I am only trying to backup the C: drive.

 

OS is fully patched

 

I am backing up to a regular HDD (no RAID).

 

4

Don't know if it helps, but I have found that LDM database means Logical Disk Manager database.  It seems Ghost doesn't understand the disk layout. Can you post a screenshot of Disk Management and go to Program Files\Norton Ghost\Utility and run partinfo.exe? It will produce a filed named partinfo.txt that you can attach to a post here.

5

partinfo.txt attached

6

DiskManager.PNG

7

Only you can see that image until it gets approved.

 

Do you have images of any of these partitions before they were all converted to dynamic?

 

You say you converted the C drive trying to fix the error so it must have been after the error started.

Do you recall if the error started after converting disk 2 (J drive), that one sure looks different than the others.

 

Dave

8

I didn't convert disk 2.  (J:); only the C: drive. (from basic to dynamic)   From memory I set drive J up as RAID 1 which might be why it looks different. Norton was actually functioning fine with the existing drive configuration for a few months and then stopped working.  About 10 months ago - and I've been trying on and off to fix it.  I have been renovating two houses so that might explain why it has taken me so long. :smileywink:

 

I noticed from my screen shot that Disk 0 is (G:) and Disk (1) is C: - I don't suppose that could impact things?  Also, I am only trying to backup C: onto G: at this point.

 

Thanks for taking the time to check this out.

9

I still can't see the screenshot, I was just looking at the partinfo.

It happens sometimes that the disk numbers are different in disk management.

 

I'll wait till I can see the screenshot but it sure looks dynamic to me.

Now that you mention it, that drive is the same size as G so maybe you set it up as "software RAID" and that makes them dynamic.

 

But do you have an image of the C drive that was made before converting it?

 

Dave

10

This works with data drives. I haven't tried it with a drive containing an OS.

 

http://www.terabyteunlimited.com/kb/article.php?id=038

11

Hi.  The above links doesn't work.  Looks like I need to engage norton support then?

12

Hi, sorry for the double post - yes I do have an image from 10 months ago; I am considering restoring that but just a tad nervous about that.

13

Thanks to anyone that posted.  Funny thing happened on the weekend - after a small windows update for some reason (possibly coincidence) the OS drive became non-bootable.  After trying many things I used the basic tools on the Norton Ghost 15 boot disk and re-wrote the MBR.  The drive became bootable again and on a hunch I tried to do a backup and ghost has started working.  Hard to say what it was but I guess sometimes it's good to crash a system and fix it!