Hi all. I'm having some issues trying to create a backup of my computer using Norton Ghost 15.0, as I keep running into an error ebab0013
What happens is, the backup will get to around 94%, and then it will hang there for a while. After a while, it will pop up with an error message, saying:
A test that safeguards the integrity of the program failed unexpectedly. CHECK failed, WindowsComputer::BackupComplete: .\WindowsSnapshot.cpp(1301): setPtr
The Show More Details tab reveals:
-Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. CHECK failed, WindowsComputer::BackupComplete: .\WindowsSnapshot.cpp(1301): setPtr.
(UMI:V-0-2987-19)
The "More help on the web" link just brings to a page to make sure my Norton products are up to date, and, when running that and having it check, it says everything is up to date.
After hitting OK in the error box, Ghost displays the error:
Error ebab0013 running job: Drive Backup of SSD-OS (C:\), Data (E:\)... Reserved (P:\)
I tried poking around looking for solutions to this and ran into a couple issues that other people were having. First, someone had said updating the firmware on their external hard drive solved the issue. So, I updated the firmware on my WD 3.0TB USB 3.0/2.0 eternal HD, and, even with that updated, things still ran into the same problem. Someone else had said they had run into a problem because they had another software backup program running, but I checked and don't see anything else running/installed like that.
I've run a Ghost backup at least once or twice a bit back on this computer successfully. However, since then, I've tried running backups a number of times, and keep running into this same error.
Any help is, of course, very much appreciated.