Norton Ghost - lost restore point - need to recover my files

Archive
1

Hi,

I am fairly new to ghost so don't have much of an idea. anyhow here is the problem

 

I completed a backup of my files (music and picture mainly). I then moved all the backup to another drive and formatted the original location and then re-partioned it. Then I moved all the backup files back again.

 

It seems I have lost the recovery point (think it is *.s2vi). I need to restore these files.

 

All i have is the original *.fbf files all broken into individual directories.

 

I have tried going to Home > Recovery My Files > File menu > import backup destination

(the backup files are stored in Z:\norton backups\File Backup Data\File Backup Data\<fbfFiles_81**>

 

Now I have tried just importing the individual folder <fbfFiles_81a> and also the entire folder tree.

Now the import loads ok. however when I try and search the files I get the following error

Cannot retrieve backup history

I then click more details and get

-Cannot retrieve drive backup history.

--Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: startIndex

I am using Windows XP Pro, and I cannot find the restore point since i moved everything around. i am assuming in moving it I have lost it. What can I do. My music and picture is around 40gb worth and well music i can get again my picture i am lost without. HELP ME please. what can I do

2

Hi tandt2,

 

Try the following steps:

 

-- Click Start > Run. Type services.msc and press Enter.

-- Stop the Norton Ghost service.

-- Go to the following folder and delete the catalog.dat file

   C:\Documents and settings\All Users\Application Data\Symantec\FileBackup.

-- Import the Backup Destination of your file and folder backup again.

-- Search and recover your files.

 

Let me know if it works.

 

--Vinod

3

Thanks for the idea Vinod,

 

but still get the same message

 

'cannot retrieve backup history'

then i click more details and get 

-Cannot retrieve drive backup history.

--Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: startIndex

 

in the "Z:\norton backups\File Backup Data\File Backup Data" there are many folders should I be importing just one or the lot?

 

thanks in advance

 

Tan

4

Delete all the contents of the FileBackup folder. It contains only the index of the files to be backed up and restored. So no issues in deleting all the contents of that folder. After that, import the backup destination folder again and search for the files to recover.

 

--Vinod

5

Still not working.

I am attaching some pictures of what I am seeing, so this may help explain what is happening.

 

basically I have fbf files stored in Z:\norton backups\File Backup Data (pic1)

in this folder is only other folders all related to the one backup that I know of.

the folders are named like this :

fbfFiles_810

fbfFiles_811

fbfFiles_812

and on to

fbfFiles_839

 pic1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I import the entire directory including all the above subfolders but selecting the parent folder (Z:\norton backups\File Backup Data)

once it has finis

hed importing and says - Successfully imported backup destination

 

I then click on search (with no criteria entered) and get the following message (pic2)

 

-Cannot retrieve drive backup history.

--Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: startIndex

 

pic2.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Once again thank you for your help, I really need it.

 

Tan

6

Enter the search criteria as *.* to find all the files in the backup. If that doesn't work, try importing the fbfFiles folders one by one and search with criteria *.* after each import. I know its tiresome but I dont see any other option.

 

--Vinod

 

 

7

Ok tried all that. I even made sure I went back and stopped the norton ghost service and then deleted the catalog.dat file and tried importing again.

 

I don't see this error as being a search error. it has to be something else... but what is it, and how i am going to get my files back.

 

thanks

8

As a last option, I would suggest you to uninstall and reinstall Norton Ghost. Use Norton Removal Tool to remove Norton Ghost.

 

http://www.symantec.com/nrt/

 

--Vinod

9

OK tried uninstalling and reinstalling ghost 14. No luck still get the same message.

 

'cannot retrieve backup history'

then i click more details and get 

-Cannot retrieve drive backup history.

--Index was out of range. Must be non-negative and less than the size of the collection.

Parameter name: startIndex

 

i really need help with this, i need my files back. can someone please help me.

10

YAY!

 

Fixed. After a long time of stuffing around I thought bugger this, I used the restore cd's that came with my computer. then installed ghost and tried the import backup again.

 

IT WORKED!!

 

 

I think it was becuase I did the original backup in windows Vista, then formatted the machine and installed winXP. That is the only thing i can think of that would have been the problem.

 

Thanks heaps for the help but now I worked it out.

11

GREAT!!!!

 

Glad to know that the issue is resolved now. I was unaware of the fact that you created the backup with Vista and was restoring it in XP.

 

Cheers!! :smileyvery-happy:

 

--Vinod