Norton has wrong country as my location i have done everything I been told to do but still the same even their A I can’t help only seem to know only USA contact information, just join them very frustrating
What country are you in and what country is being displayed? Where is the country being displayed?
Have your enabled a VPN? That could skew your location display.
The country I live in is Ireland the country that is shown on my home address under the word (region) is Italy but in the VPN section my location is Ireland how Italy became part of my home address I don’t know, I’ve try everything even uninstalling and reinstalling I have even switch the VPN off and it’s now on and still the same even edit my home address still the same.
I’m trying to understand just what you are seeing. Is the VPN turned on when you are seeing this issue? In my first image below, it shows my connection with the VPN active is Canada. Which is my actual country location. Is this where you are seeing Italy being shown, or is it as in my second image?
When setting your virtual location for the VPN, are you choosing the option for Fastest Location? If so, that will not necessarily choose a location in your country. Being in Canada, I have often seen my connection being made to a server in the United States.
1 Like
In the personal information section is my home address (which I can edit) but on the last line is (region) and that is Italy which I can’t change.
Also I can’t enter my irish phone number in that section because the country code is Italy and
this is what appears
(The country code is linked to your LifeLock subscription country)
But then on the VPN section which is on is my location and that is the country I’m living in which is Ireland and that’s what it was when I sign up to norton and enter my home address.
So it sounds like you are looking at your Norton Account online. If you are having difficulty entering your localized information there, you should contact Norton Support and ask for help updating the information.
If using the chat feature, when you can enter information, enter “Agent please” to get connected to a human.
Okay all sorted thank you Peter
You are welcome. Thanks for posting back.
I complained about this same issue May 07. Online for hours. Tech support was going to call me back after the weekend. They finally called today (April 2). After at least another hour with escalated tech support, they were UNABLE to solve the issue. The rep suggested changing my address! I have a US mailing address (Military APO) but a new German cell phone, as I am stationed in Germany. Norton will NOT allow me to update my phone number because “The country is linked to your LifeLock subscription.” (USA) I cancelled my LifeLock subscription years ago. The tech support rep claimed to have FINALLY removed the link between my former LifeLock subscription but the problem remains and the same error message still appears: “The country is linked to your LifeLock subscription” preventing me from entering a correct phone number.
Norton is at it again their last few emails they sent me is in italian, I got the country I live in (Ireland) sorted at the start norton had me living in Italy but I got them to change that to Ireland so why is it every time they send me a email it’s in italian