No I upgraded to Office19 It comes with outlook 2019 and that is also upgraded with the rest of the program.
I have been using Norton since 1997 and different outlooks since it first came out.
I just upgraded to office 19 which included the new outlook. I used it for several days. All at once today I could not open outlook. Everything else ran just fine.
I closed everything, shut off the computer and restarted it. Outlook opened but with a second junkmail folder and the Norton AntiSpam folder. I also now have a new data file called archive.
Years ago I used to be able to scan an email I suspected but I have not been able to do this for quite some time. I now just assume Norton scans every email as it comes in.
I am probably wrong but feel better thinking I am safe that way.
The first tech I chatted with today said I had to run power eraser before I could get help. The person said I would be reconnected as soon as I come back on line after the program runs.
I do not think the second person I spoke with understood any of the issue and I finally told him (her) I have no virus Nothing showed up in any scans and that is not my problem.
They wanted to take over my computer and to fix it??? I did accidentally disconnect that time but thought it must have been, meant to be, because I am pretty sure he didn’t know what my issue was any way.
At any rate I connected again.
The third person told me that Norton does not ad any folders to anything in any emails programs and I should run antivirus. I stopped her/him and said stop and just answer this question. Forget everything else. When I ad Norton to my computers email does Norton make a file called Norton AntiSpam folder? She said yes. I asked if it ads the other and she said yes. Long after she said Norton does not do that.
This 3rd person when asked how to get the emails in my blocked spam folder to my new Norton folder/ I was told they don’t know how to do that they are not trained on others programs.
There were so many issue in all three chats that I just disconnected and posted my angry information in the community board.
I still have a “tab” in the top of the outlook ribbon(?) that says junk. I used to be able to open it and click block sender and it would ad that address to a spam file that lists all the emails blocked. Now that option is not available and I do not know how to block a spammers email so they don’t send through another spam. I can go into options and see the list of blocked addresses but do not know if Norton now blocks them or how to block them. I look at the Norton antispam folder and there are no addresses and both of the junk email folders are empty.
My anger comes with Nortons lack of help. How can one person say that Norton does not add folders to emails then say that the three folders I asked about are nortons added to my outlook?
How is it that it is always another programs issue and Norton never tells them how to use the program Norton wrote? I would think that if I wrote a program to change the way another program works then they should be able to explain or help a customer.
The only thing I got from the last person i chatted with, was an offer to remove Norton. I just turned her/him off and gave up.
ALSO!!
