I have noticed that NHP isn't connecting on my Windows 7 install. It works fine on my Mac, on my iPhone, and my iPad all on the same network. I've uninstalled the Windows installation and then redownloaded from the website, reinstalled the latest version and it still won't connect. It just keeps saying "Completing secure connection". At some points it stops for a split second and trys again, but never succesfully connects and repeats every few seconds. I had it set the USA setting if that matters.
I've disabled my custom hosts file, so that's not the issue. I've also checked all firewall settings (Norton 360) and that's not the issue...
I've tried from my house, my work, and my school. Only Windows doesn't work.
Any ideas??? Need more info.? Shoot me a message.
Does it rely on Java??? I just realized I think it stopped working after updating to the latest version from Java.com…
Uninstalled java, it still isn’t working…
I think it might have something to do with the “user” account. But I can’t figure out where NHP stores that info. I figure if I can make it not know my user account (as if I had never installed before) and had to enter my norton account info. again I think it would reset itself. It seems to be reaching the VPN server, but it is unable to complete the log-in to that server. The handshake is seen but not being accepted. This leads me to think a config file is corrupt somewhere…
I was able to connect with Norton support. Turns out the NHP Network adapter was set to a specific IP address. The tech switched it back to “Obtain an IP Address automatically”. And voila in connected. Thank you!
I’ve been thinking about it… The only thing I can think of that might have changed the IP address (I don’t know what it was), nor have I been able to duplicate the issue… is that I’m running Windows 7 under Boot Camp on a Macbook Pro. And then I have Parallels Desktop so that I can boot into a virtualized environment of the Windows installation while using the Mac. However, I was able to successfully boot in this way and it didn’t change the IP address again. But this would make sense, since the IP address is changed temporarily in order for the Virtual machine to talk with the Mac as host. Hope that if somebody else encounters this issue (which I’m quite sure would be unavoidable if this is the case - since I would never expect a software developer to program workarounds for my esoteric setup, LOL) that these comments can help them. Feel free to post questions. I’d be happy to answer them. I’m subscribed to this thread. Max