Since the recent upgrade to version 3.6, the app terminates after the vault password is entered and before any product features can be used.
I can only access the vault once or twice after uninstalling and re-installing or by going into Manage Applications and clearing the apps data and cache. Then the product functions properly again but only once or twice more. Then it becomes breaks again.
The phone is a Samsung Galaxy S5 running android 5.1.1, if that matters.
Thank u guys. I really like your/our app :) . Keep with the good work.
Glad to hear the update fixed the issue.
Thanks peterweb for your assist and to Symantec for fixing the problem!
Hi all. An update has been released for this issue. Go to the Google Play Store to update your app.
See here https://community.norton.com/en/comment/7020611
Thanks @peterweb
Hi guys. I have the same problem with mobile app running on my LG G2. And same as u I m using pc version too, with no problem. I really hope Norton will fix this asap.
Pin is workaround but work only limited number of times. After a while app request relogin and standard password and then crash again.
No but I will give it a go thanks
pash02
Have you tried setting up PIN access as a work around?
Thank you for the update
Norton received the report from kaytesp and is working on a fix for this issue. There is no time line for the release of the fix.
I am running an S5 with Samsung's latest update also and everything was fine and then I uninstalled NIsafe and reinstalled it
cant remember why I uninstalled it but this was done all together a few days ago
Now the app keeps crashing after logging in and comes up with "sorry Norton has stopped working"
I have reinstalled a few times to see if that fixes it but it doesn't I still get the message
The report goes to Symantec/Norton.
I have already brought your issue to Norton's attention, and will update them on what you found about the PIN working OK.
After removing PIN access and rebooting the phone, the problem is back.
When I hit "REPORT" on the pop-up telling me IDS stopped working, does that report go to Google or Symantec?
No problem logging into the vault from a PC.
Latest updates from Samsung are applied.
I think I’ve found a work around. Setting up PIN access to the vault prevents the error. I’ll try removing the pin later to see what happens.
Thanks
Do you see any issues if you log into the vault from a PC?
There have been some issues with Samsung devices because of some proprietary changed made to the Android OS by Samsung. These issues have mostly affected the App Advisor feature of Norton Mobile Security.
One user found that an OS update from their provider fixed their problems. See if you might have a pending update to the OS.
I'll ask Norton if they have any info on this.
Afraid rebooting doesn't help. I find it too coincidental that clearing the apps data and cache solves the problem at least temporarily but then very predictably, the problem re-ocurrs just two or three times later. I would think (but am not an expert) that access to the data and cache of the app is limited to the app itself.
You have already tried what I normally suggest to fix an installation. The only other thing I can suggest is rebooting the device.
Let us know if that helps.