Norton Identify Safe - Vault Access

Hi...I am trying to login to Norton Vault (1.0.5)  - Norton Tool Bar from Chrome (45.0.2454.101 m) through a two-step process (login then a confirmation code sent to my cell phone), however it returns me to the "Getting Started" sign in pop-up. I have closed Chrome and rebooted...but nothing changes. I have tried to change passwords, but it continues to not allow me to login. Any help appreciated...  Thank you