Norton Identity Safe does not show all logins

I have Norton 360 installed on 3 PCs. With Norton Identity safe used Online and available on all 3 PCs and a Mac (this I installed from your site, but upgraded via AppStore).

 

None of the PCs or Mac show all the Logins availabe OnLine. They used to but now they only show 3 out of a possible 80+ Logins. This makes the solution worthless.

 

Is there a way to force a sync, or to fix the problem? Is the MAC version causing problems for the PCs.

 

Please help/advise.