"NORTON IDENTITY SAFE HAS CRASHED."

Ok...so I need the facts.  Just the facts.:smileyfrustrated:  In simple readable English (or Spanish, your preference!).  My problem is I get "NORTON IDENTITY SAFE HAS CRASHED."  

 

In my own little world,:smileytongue: my dream is to just find a magical link:smileysurprised:: I click it:smileyindifferent:, then wait just a few seconds, and then viola! It's done.  :smileyvery-happy:

 

Is there such a beast?????  If so, please do tell.

 

Please. :smileysad: 

 

This IS annoying as it gets every window I have opened, one by one, with apparently no remorse at all...:smileymad:

 

Please, help.....???   In my own little world, you would be President! :smileywink:

 

Patricia