Norton Identity Safe not working

Hi!

 

Since I made the windows 8.1 update 1 this afternoon I haven't been able to use Norton Identity Safe, it keeps telling me that the password is wrong (which is not because I can log in online), I even tried changing the password but nothing... there's no way to log in from the norton tool bar in any browser nor chrome, firefox or iexplorer. How do I solve this? thanks