I have just updated Norton to version 20.2.0.19. I use as my default browser Firefox, version 16.0.2. I have the Norton Toolbar and Vulnerability add-on but hide the Norton Toolbar (via View). Also do not wish to use the Internet Identity Safe and have switched it off in Norton. So far so good and when I open FF via the icon in my taskbar all works fine. Problem starts when I want to go to my hotmail Inbox or want to open Firefox via a hyperlink in a program (for axample Excel). In that case the Norton Toolbar is again visible and the screen shows the start of the Norton Identity Safe Tour. When I try to open the Add-On manager (via Tools, add-on) a new tab appears with, again, the Identity Safe Tour. I can get rid of all this by closing Firefox and opening it again via the icon but it is a nuisance. Is there anybody else out there who has come across this problem and has a solution?