For 8 DAYS (!) I have been UNABLE to access my Norton Identity SAFE on my iphone, which is HOW I use it. I have called several times times & talked with reps. They say "check back in 24 hours!" It's bee 8 DAYS! HELP!
Do not post that information in this thread. You can send Thilak a Personal Message with the information. Click on Thilak's name in his post, then click on the link to 'send this user a private message'
@Melinda Tsang Request you to send your Norton account user id.User ID alone is enough,once we fix this for you.We would update you here.
Thank you for posting here. Let's hope the fix is quick and effective.
Apologize for the delay we have made to fix this.We are trying out fix internal server issue and this should be resolved in a day or two and hopefully the problem will be sorted out.I request you to be patient for one or two days.We would come up with a update soon.
In case if need access to your vault,kindly log in to our webportal [ https://identitysafe.norton.com ] for the time being.
Deleted.
Thanks Peter .... sad tho' it is that this should be going on for nearly a week, at least.
It is server issues. See this post in the Mobile Forum
https://community.norton.com/en/comment/7154681#comment-7154681
Hang on -- I've flagged your message for attention since it looks like you've been hit by a double whammy -- it doesn't work and you have not heard back from Support.
You could try using the OnLine Support by CHAT which uses your computer keyboard not the phone. They usually are quicker to reply although I don't know how good they are on phone problems.
To contact customer support Click on this link and work on from there.
Please let us know how it progresses. If you get a post here from a Norton Staffer their names appear in red.