I am new to the forum and not very technical but I need help. Since I upgraded to the 2013 version of Norton Internet Security my Identity Safe is not working. Initially it transferred my data file to the online "Vault". I did export it to excel first so I have a copy of the data. Now, however, every time I try to use Identity Safe it asks for the Vault password at it just sits there and says "Opening" or "Synching". I am logged in to my Norton Account. I can't reset or delete anything because it asks for the Vault password first. I am using version 20.2.0.19 of Norton Internet Security and am running Windows 7 x 64. I thought I saw that someone else had run into this but couldn't find the thread. Any help would be appreciated.