Norton Identity Safe

For some time past I've been trying to get into my Norton Identity Safe using what I understand to be the password without success.  I assume that the original password has been lost.  Can someone please advise how I can get into it please.  If a new password is required how can I obtain this please?

 

I see from past forums that there have been problems in opening Norton Identity Safe - have these problems been resolved or are they still continuing?

 

Many thanks