Norton Intenet Security/Block access to Online bank

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I am not able to access the pay bill (secure) feature on my on-line bank. I contacted the bank (National City) and they forwarded me a link from Symantec:

http://solutions.symantec.com/sdccommon/asp/symcu_defcontent_view.asp?ssfromlink=true&sprt_cid=c6a55425-8d4f-481c-b1d7-2f8282921992&docid=20070613141917EN

 

Followed the instructions. After step 3, I was able to access the feature. When did step 4 of the Live update, feature was no longer

available once again.