Norton Internet 2012

Hi, I am new so please be patient with me....

 

I have installed N.I.S 2012 3 user on 2 laptops today, I chose to uninstall from my 'add/remove programs', encountered an error message but think it was a delay connecting to the server.

Went to my pc to install the disc, so followed the same format as my hubby's laptop and my daughter's. When i went to uninstall from the 'programs' it failed to action it so I went to 'Start' and found it listed there... chose 'uninstall' would not yet again uninstall so for a third time tried again... same responce... so I put in the disc in the middle of the install a box comes up saying norton is uninstalling..... strange I thought so at the end of that I was left with no internet and not being able to access Word, Excell or even itunes. I decided to do a System Restore going back 3 days then I used a 'removal tool' via your forum as luckily the internet came back after the 'system restore' but again no Word, Excell or iTunes.... so the removal tool link worked, I then installed from the disc... success but still I can't access Word, Excell or iTunes.

When I go to open Word and Excell I get the following message:-

'The set up controller has encountered a problem during install. Please review the log files for further information on the error' with then an ok box. I then get given a red cross message.... 'Microsoft Office Home and Business 2010 cannot verify the licence for this application. A repair attempt failed or was canceled by the user. The application will now close down.'

So yes it closes down, since uninstalling and installing I have been given these problems as before doing any of this my pc was absolutely fine. I can't even access iTunes to go to my play list even tried installing it again but it won't complete the download and says it cannot run because some of it's required files are missing along with an Integrator.exe error saying rtl12obpl. is missing.

I really hope someone is able to help, I am feeling very distressed spending 6 hours trying to work through this issue.

 

Thank you in advance.