Hi,
I hope that someone will be able to help me. I have four issues that I need help with.
1. I recently started using Norton Internet Security 2010, however I think there is a problem because every time I scan my computer, the 'results' screen tells me there are 'no security issues' (or words to that effect). This can't be the case because I have the same program on another (newer) computer in the house and Norton ALWAYS picks up cookies that need to be deleted, however on the 'other, older' computer it NEVER picks up cookies. I've checked the settings on the suspect computer (the one that doesn't detect cookies during a Norton scan) and the settings definitely state that it should ask me whether it should delete cookies if they are detected.
2. A message appears each day saying that a full system scan (or words to that effect) is occurring, however when I checked the Norton info, it appears that a full system scan has not occurred for about a month! I have tried to run a full system scan by clicking on the appropriate button myself, however the scan ran for over 3 hours last time and I gave up and turned it off.
3. I am quite concerned because I started using Norton Internet Security 2010 recently because the other internet security program I was using didn't pick up cookies and didn't seem to be working properly. I'm concerned because it didn't pick up a trojan that was on my computer and I had to use an alternative program to detect and delete the trojan.
4. What can I do to get rid of these problems & what might be wrong? What can I do to get Norton Internet Security 2010 to work properly on my computer? How can I do a 'clean uninstall' of Norton Internet Security 2010 and reinstall it?
I hope that someone can help.
Thanks.
P