Norton Internet Security 2008 and Firefox 3.0.1

James,

 

I have no problem setting up a webex conference with you.

 

As to the other tests -  There is no MSOUPLUG.DLL in the lower pane and "Norton  AntiSpam Outlook Plugin" is not displayed.

 

Sandy

Sandy

 

When is a good time to setup the WebEx support session?  I can schedule it for Thur or Fri of this week (8/21 or 8/22) or anytime next week except for Monday and Wednesday.

 

While I get that going, I just want to confirm with you on your install history so I can try to reproduce it:

1) Install NIS 15.0

2) Install AddOnPack

3) Update to NIS 15.5

    a) Did you uninstall NIS 15.0 first or just run the setup for 15.5?

4) Did you re-install the AddOnPack?

 

Thanks

 

James

 

Sandy,

 

I tried the following procedure to try to reproduce your issue:

1) Install NIS 15.0 (no LiveUpdate)

2) Install AddOnPack (no LiveUpdate)

3) Install NIS 15.5

4) Re-install AddOnPack (15.5 installer removed AddOnPack)

 

Unfortunately, this did not reproduce the issue.

 

Have you tried uninstalling the add-on pack, using "Add or Remove Programs" from the Windows control panel? It's listed as "Norton AddOn Pack".  And then installing it again?  You can download it from here. http://www.symantec.com/norton/add-on-pack

 

James

James,

 

I am available tomorrow morning (8/21).  Let me know what time is good for you.

 

Install history:

 

1) Install NIS 15.0

2) Install add on pack

3) Uninstall 15.0 (I think)

4) Install 15.5

5) Re-install add on pack

 

Thanks.

 

Sandy

 

James,

 

I uninstalled and reinstalled the add on pack without any progress.  In Outlook/Tools/Options/Other/Advanced/CommAddIns, Norton Anti Spam is listed and unchecked.  It allows me to check the box but doesn't save it as checked when I click ok.

 

Sandy

James,

 

I went back into utlook/Tools/Options/Other/Advanced/CommAddIns and deleted the Norton AntiSpam choice.  I then went to add the choice.  This prompted a dialog box from NIS which resulted in the correct setup of NIS AntiSpam with Outlook. Now I have my NIS AntiSpam toolbar in Outlook and everything is working fine.  Thanks for your help.

 

Regards,

 

Sandy

I apologize for missing your post to schedule the WebEx conference but it's great to hear you resolved your issue.  Based on your resolution, there seems to have been a problem when upgrading between 15.0 and 15.5.

 

 

Regards,

 

James

James,

 

Thanks for all of your help.

 

Sandy