Norton Internet Security 2009 access speeds and updates

I have two problems:

 

1)  Recently, NIS 2009 is completely shutting down my upload access speeds but still allows the download access.  Becasue of this, I have sending email problems.  My ISP has replaced my DSL modem twice and I got the line tested.

 

2) Never received the patch, mentioned in:  http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=41208

 

I am still using version 16.2.0.7