Norton Internet Security 2009 & burning problem

Norton Security | Norton Internet Security
1

Greetings all,

 

I'm having a problem with NIS 2009 when I try to burn a DVD or CD where the burn fails and I get an error message. This used to always happen with Norton Internet Security 2008 but I could turn off all the features and the disc would then burn without any problems. However, in 2009, it doesn't matter if I turn all the features off, I still get the error message all the time. I had no problem burning until I upgraded. I'd really appreciate some help as not being able to burn discs on my laptop is very annoying.

 

Many thanks,

 

Andrew

2

Greetings all,

 

I'm having a problem with NIS 2009 when I try to burn a DVD or CD where the burn fails and I get an error message. This used to always happen with Norton Internet Security 2008 but I could turn off all the features and the disc would then burn without any problems. However, in 2009, it doesn't matter if I turn all the features off, I still get the error message all the time. I had no problem burning until I upgraded. I'd really appreciate some help as not being able to burn discs on my laptop is very annoying.

 

Many thanks,

 

Andrew

3

Try the steps suggested by Phil, and please let us know the error message you receive when you try to burn the CD?

4

Hi Phil and Vineeth,

 

No luck with the suggestion but thanks nonetheless. I did however have success just now after playing with MSCONFIG. I chose Selective Startup and clearing the tick box for System Services. After a restart, I was able to burn two DVDs without any problems before using MSCONFIG to reinstate the System Services. It's a bit convoluted but I'm happy I have a way to prevent unecessary coasters!

 

Thank you both for your repsonses!

 

Andrew

5

Be sure the “impai” service is running and set to Automatic.

6

Sorry Dieselman743,

 

I don't understand. What is the "impai" service and how do you set it to automatic?

 

Thanks, Andrew

7

That is the service that lets Windows do CD burning. Go to run and type “services.msc”. Find the “imapi” service. Make sure its running and set to Automatic.

8

This may b a problem of one software conflicting with other.

 

Like deamon tools conflicting with burning software, to resolve this permanently there is a way but tedious one.

1. Take a dvd-rw or cd-rw (rw=rewritable)

2. then select normal startup in msconfig and uncheck the programs related to burning or any way related to cd rom or dvd rom.

3. Then start ticking 1 by 1 each service and check whether burning is proper or not.

4. Whn your cd doesn't burn properly it means that service is conflicting, use add/remove to remove it or use ccleaner to remoe it if its struck in registry.

 

this takes 3 to 4 hrs thats y its tedious but makes your comp better.