I am glad that you guys are having a fun time with NIS Anti-Spam 2010. I’m not
I have a busy Outlook Express 6 on my Windows XP Pro Service Pack 3. This mailbox services 7 e-mail addresses plus an inbox that receives redirect messages from my blog. These are organized by mail received and distributed by mail messages which specifies which folder an incoming message goes to. All comes in via port 25, except the blog redirect that comes in thru a different port.
I have never been satisfied with this Norton Anti-spam because it lets through even the porn mails and soliciting mails. Two days ago I woke up to find my blog redirect folder gone, zilch, kaput. The Sent folder is empty, and the rest virtually vacant. I looked at my message rules and there was this Norton Anti-Spam Rule at the very top order. All the other message rules were out with big red X’s. I looked at the Application Data in which these .dbx files are stored after compacting but that folder was empty, too.
So I called SYMANTEC for a support chat and had long talks with three people namely: , , and an oddly spelled name of . Note also that I have copies of these chats and I warned them that these chats will appear in my blog.
So they asked for a remote control of my desktop and I gave it to them one after the other and they spent going over the contents of my desktop. All the while I get only apologies and excuses. What is worse, they would not allow their customer relations rep to talk to me about a refund. They keep insisting that the Anti-spam does not delete messages, to which I replied that it lost the messages when it re-configured my mailbox.
The main thing is not RETRIEVING the messages from my internet provider NOW. The main thing is restoring the lost messages that are, to me, important legal documents.
Perhaps before the Norton Anti-spam reconfigured my mailbox, it should have made a copy of the ,dbx files first and stored these somewhere on my documents to be restored after the reconfiguration. And the NIS anti-spam should not assume that there is only one email address setting in each mailbox , that uses more ports tna one!
But I am really glad that you guys are having fun with the NIS 2010 Anti-Spam.
(The first of three transcripts of the Control for Assisted Support Chats can be found on this url )
The next two chats can also bea read by clicking 'home' at that webpage.
[edit: removed tech support agent names per the Participation Guidelines and Terms of Service.]