Hi I'm running Norton Internet Security 2011 (18.1.0.37) on my Windows 7 Professional (64-bit) on a Dell XPS system. Here's the symptoms:
1. Every couple of days I discover Norton is inactive on my system (Including the desktop widget showing without the green "Secure" bar and the four icons below it grayed out.
2. After repeatably trying to get Norton going again I get the error 8501,101 and the instruction to reboot. I'm getting very annoyed having to reboot my system all the time for Norton.
3. I have also downloaded the remove program... removed Norton IS and reinstalled it. I still have the same issues.
4. Even more odd, last night I started a full system scan manually, this morning there is no sign of Norton on my desktop and no record of the scan AND Norton is inactive again and the 8504,101 error is back... corrected again with a reboot..
What is going on here?
I do not want to have to change AV providers, nor do I want to repeat the process where I pay Norton to poke around on my system, pat me on the head like I'm and idiot and tell me nothing is wrong.
Something is wrong and I want to know what it is and if it's not Norton then I want some idea what the real issue is so I can correct it and feel at least some trust in the security software I'm running.
And while I'm obviously annoyed, I will send any logs requested and perform any reasonable procedure to resolve this issue.
Dan Rhea