Norton Internet Security 2011 Subscription Days Remain Stuck

Hello All,

 

My HP computer with Windows 7 Home Premium came with a complementary 60 day free trial of Norton Internet Security 2010.  I installed that on my computer and used it all the way up to its expiration date.  On the expiration date, I then uninstalled Norton Internet Security 2010 and installed Norton Internet Security 2011 using a CD I had purchased.

 

Anyway... everything seems to work fine, NIS 2011 updates its virus definitions frequently throughout each day, does quick scans, full scans, etc, but here's the problem:

 

When I look at the Norton Internet Security 2011 window, which shows all the various settings, etc... the days showing in the NIS 2011 subscription status area remain stuck!! :smileysurprised: 

 

The days showing in the subscription status area of the NIS 2011 window, should go down each day, (e.g.  365, 364, 363), etc, but they don't.

 

I can only get NIS 2011 to show the correct days by clicking on the "Support" link in the NIS 2011 window and then clicking the "Subscription Status" link from the drop down menu.

 

In an attempt to fix the problem, I have uninstalled NIS 2011 and  then reinstalled the program, but this doesn't seem to fix the stuck subscription status problem.  I have also tried using the Norton removal tool but that doesn't work either.

 

In fact, using the Norton removal tool alone by itself or in tandem with an uninstall, seems to cause additional problems!!! 

 

The removal tool for some reason -- probably because it makes changes to the registry -- seems to trigger my computer to make "Device Unable to Connect" sounds when I boot my system up. The only devices I have connected to my computer are my keyboard, mouse, display, my printer and my DSL modem which is connected by an ethernet cable.

 

Are there any other things I could possibly try, that would fix this problem or should I just live with it? 

 

Norton Tech Support suggested using the Command Prompt in Windows 7 and performing a "ipconfig/flushdns" command along with a "netsh winsock reset" command, but I don't know what these commands do or if they will cause additional problems for other programs that are installed on my computer. 

 

If someone could explain what these commands do, I would appreciate it, because if they are rather harmless, I might give them a try to see if they would fix this problem.

 

Also are there any other things I could try?  I could do a factory restore of my computer -- which had no antivirus of any kind installed at that point... which would definitely fix the problem,  but I don't want to go to such drastic measures, if I can avoid it.

 

Anyway... IMHO, Norton should configure their programs to automatically check its subscription staus once daily or weekly with Norton's servers, sort of the way your system's clock automatically updates itself with an NTP time server.

 

Cricket