Norton Internet Security 2012 stops working!

Norton Security | Norton Internet Security
1

Hello dear friends!

I have installed NIS 2012 on my Vista-computer but something is wrong (Swedish-edition). Almost everytime i click on the "Settings"-button the program hangs for several minutes before it starting. Sometime it works pronto, but sometims i also must start my computer again. What is wrong? I have alredy used the removal tool and re-installed NIS 2012. But there is the same problem. And it is just the "Settings"-button everything else works fine. Does anyone now whats wrong?

 

Best regards / Johannes   

2

If you view your Norton product's security history and "Show" the "Norton Error Reporting" list, is there anything listed? Is so, please right-click on one of the items and copy it to your clipboard and then paste it back in a response to this post.

3

Dear Reese!

Thank you for the answer.

 

"Norton Error Reporting" has 3 things listed that the program did a autofix and 2 error reports.

 

In "Windows Error Reporting" its stands: 

 

Produkt

Symantec Service Framework

 

Problem

Svarade inte och avslutades (dont answer and ended)

 

Problemsignatur

Händelsenamn:                          AppHangB1

Programnamn:                            ccSvcHst.exe

Programversion:                        11.1.0.16

Programmets tidsstämpel:    4e42d638

Signatur för avstannande:      c511

Typ av avstannande:                0

OS-version:     6.0.6002.2.2.0.256.1

Språkvariant-ID:                         1053

Ytterligare signatur 1:               e65417ab6e24e0ff540a1b6d5964ac36

Ytterligare signatur 2:               8ffe

Ytterligare signatur 3:               d43e34cdc752853570006a6893e7a4e5

Ytterligare signatur 4:               c511

Ytterligare signatur 5:               e65417ab6e24e0ff540a1b6d5964ac36

Ytterligare signatur 6:               8ffe

Ytterligare signatur 7:               d43e34cdc752853570006a6893e7a4e5

_____________________________________________________________________________ 

Produkt

Symantec Service Framework 

 

Problem

Svarade inte och avslutades (dont answer and ended)

 

Beskrivning

Ett problem orsakade att detta program slutade att fungera med Windows.

(a problem did that the program failed with windows)

 

Problemsignatur

Händelsenamn:                          AppTermFailureEvent

OS-version:     6.0.6002.2.2.0.256.1

Språkvariant-ID:                         1053

 

Filer som bidrar till att beskriva problemet

ccSvcHst.exe.atk.kdmp

ccSvcHst.exe.mu.dmp

ccSvcHst.exe.xml

Version.txt

 

4

I think he's looking for the Norton logs, not the event viewer logs.

5

Hello dear friends!

I have installed NIS 2012 on my Vista-computer but something is wrong (Swedish-edition). Almost everytime i click on the "Settings"-button the program hangs for several minutes before it starting. Sometime it works pronto, but sometims i also must start my computer again. What is wrong? I have alredy used the removal tool and re-installed NIS 2012. But there is the same problem. And it is just the "Settings"-button everything else works fine. Does anyone now whats wrong?

 

Best regards / Johannes   

6

Can you check if you have any other antivirus products installed in your computer along with Norton ?

 

If yes , please remove the same and check if its working

7

I have no other antivirus - has always had Norton.

How do i get the Norton log.

8

Open up the graphic user interface, click Advances, then History. Click on the "Recent history" to the right of "Show", and select Norton error reporting instead. This should show any and all error reports and you can paste them here.

9

Error text from History.

10

Does anyone else have this problem or a solution?

Have done everything now, but nothing works. :smileysad:

 

11
johannes wrote:

Error text from History.


Thanks for providing the error information. In the future, you can simply paste the text into your message saving me the effort of opening the file with a Unicode editor :)

 

I searched our database and couldn't find any record of either of these errors. Sometimes it can take a day or two for these errors to get uploaded to our database. Is the status of these items something like 'Submitted' (sorry, I don't know the Swedish word that would show up on your system.)

12

I am sorry, but your attachment contains gibberish for me. Could you just paste the error text here?

13

Ah, it was unicode - well, looks like you're getting help now. :=)

14

Hi johannes-

 

I have sent you a private message regarding collecting more information from your system to help look at this issue.

 

Please click on the envelope icon in the upper right of your screen to access your messages.

 

Regards,

 

Matt Powers

Symantec Corp.

15

Bombastus,

 

What youu call gibberish is the way that the Norton History gets copied when you click on Copy -- it loses all it's formatting

 

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Error Type,Error Time,Error ID,Error Class,Product Name,Product Version,Process ID,Thread ID,Process Name,Process Version,Process Timestamp,Module Name,Module Version,Module Timestamp,Module Offset,Hash Code,Component Name,Component Id,Error Code,Severity,Error File
2011-09-09 11:46:41,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-08 20:11:32,{485388DC-D828-426C-B9AB-5533FA5EFF96},0x3ACB2274,Norton Internet Security,19.1.0.28,0xC34,0x1F58,ccSvcHst,11.1.0.16,2011-08-10 19:04:24,NCW,19.1.0.28,2011-08-14 1:39:41,0x1B2FF5,0x32CBC4C2,NCW,0x0,0x80004005,High,"E:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\3ACB2274\485388DC-D828-426C-B9AB-5533FA5EFF96.dat, E:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\3ACB2274\485388DC-D828-426C-B9AB-5533FA5EFF96.dat.tmp, E:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{86913235-3884-4A67-A3B0-97BD1E4AE7E4}\SQ_{9B27CD5F-2E52-429B-8D56-B5B89032880C}.etl, E:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{86913235-3884-4A67-A3B0-97BD1E4AE7E4}\SQ_{65E16BC3-78AC-49D6-B651-94323432C754}.plist, E:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{86913235-3884-4A67-A3B0-97BD1E4AE7E4}\SQ_{C914D146-865C-4BBC-8451-4B19FB50E4D2}.dlist"


 

That's one from mine

 

Since Reese has deep background and contacts on this that we users don't have why not leave it to him for now?

 

Just a suggestion.

16

I just clicked on the link in the message and it opened up in IE 8 .... But it always loses its formating whatever I copy it into and I've tried a wide range ....

17

ive had the same problem takes long time for settings to start up and sometimes stops responding on windows 7

18

Can you run the norton removal tool and reinstall the product in safe mode to see if its working ? This has worked for me in some cases ..

 

Link for Norton Removal tool : www.symantec.com/nrt

 

Link for Norton Internet Security : www.norton.com/nis12

 

Let us know the results..Cheers !

19

Dear Reese!

Yes, the status of the problem seems to be "Submited" to your error-base.

Thanks for the help!

 

/Johannes

20

Dear Matt!

The crash dump have alredy been submited. I have nothing in the folder "ReportQueue".

Many times the problem dosent create a error-report because i must restart the computer.

"Settings"-button hangs the computer completely.

 

Thanks for your help - i keep watching the ReportQueue.

 

/Johannes