Norton internet security 2013 live update failed to download, failed to process big red alarm

I have never gotten this live update failed to download and failed to process result while doing a Norton live update have been waiting to chat for a really long time now and I do not know if Norton is not working or what any suggestions would appreciated thanks

Hi, rm5763,

 

Thank-You for your message.

 

If this is the Norton 2013 Reputation Revocation List Update Failure, Symantec are aware of this Issue and are currently investigating it.  You can keep up-to-date on this on this Thread: LiveUpdate Failure: Norton 2013 Reputation Revocation List.  Your Thread may be Moved to there to keep all the Messages together.  Please let us know if this is not the Failure.