Norton Internet Security 2014 LiveUpdate slow on my Windows 7 x64 ultimate?
Liveupdate trying to download 100+mb update but cannot complete in 24 hours even.
Network perfect in all other systems and downloads, only liveupdate
NIS 2014 ver21.1.0.18
When running to "new version check" for latest version it says I have the latest but I know theres a new version??
gouws wrote:Norton Internet Security 2014 LiveUpdate slow on my Windows 7 x64 ultimate?
Liveupdate trying to download 100+mb update but cannot complete in 24 hours even.
Network perfect in all other systems and downloads, only liveupdate
NIS 2014 ver21.1.0.18
When running to "new version check" for latest version it says I have the latest but I know theres a new version??
Hi gouws,
May be there is some network bottlenecks in the connection between your system and Symantec / Norton server. When did you see this problem?
Did you retry today (You mentioned over 24-hours)?
Have you disconnected and after some time reconnected to network / internet?
I too had the problem, but got solved it next day when I tried it again, so please try once more after a few hours.
When running to "new version check" for latest version it says I have the latest but I know theres a new version??
Please visit the below post( by Tony_Weiss) to download the latest version:
Product Update - 21.1.1 of Norton Internet Securit...
You need to trick Norton servers to belive you've an older version, because this is a minor update, so select version 20 of NIS. This is because norton servers are set to detect only major version changes of a system. All steps are explained in the post.(I think somebody have mentioned its now available via live update stream. I'm not sure about it)
Hi
Thank you for your response.
Its been for a week now! SOOOOO SLOWWWWWW!!!! Everything else are quick on my system.
I'm installing NIS 21.1.1, hope this will fix my issue
Did you get the problem fixed?
Hi
I'm only going to download the new ver 21.1.1 later tonight. Will keep you informed!
Ok started download of ver 21.1.1 and the norton download manager says 271.2 mb to download ... 6 hours to complete????????
Did speedtest and got lowest speed as 1.61 mbps ... seams my issue is to the norton server ?????
Wish I could get this sorted!!!!!
Any solution?
Dont worry, be patient.
Seems you're also going through the same path I also have passed. I too had to go through this problem. For my 3Mbps internet connection, it took over 5 hours to complete downloading the update!
Please donot try the below unless you are ready to take risk of losing your settings of NIS.
Actually afte the download completes there will be two plugins, a text file, NISDownloader.exe file, an executable for updating NIS, a virus definition file (Untill download finishes, it'll be randomname.tmp) inside the folder here:
C:\Users\Public\Downloads\Norton\{NIS211107-SHPD-FSD40014}
You can manually download the virus definition file from symantec or norton corresponding to your product, copy or move it to NIS folder (Click on the shortcut of folder created by the program on desktop, paste the definitions update file you've downloaded to it, rename it as symcdefs.exe)
Note you must first close the downloader after clicking cancel.
Now double click the file NIS-UpgradeESDND-21.1.1.7-EN.exe.
It worked for me in test environment with win7 UL and win 8.1 pro
Thanx
Downloaded the virus defs in few minutes. 50% done on nis ver 21.1.1 :-(
Will do as you suggest.
Hey buddy add this too, you must perform a manual live update( something nearly 200 Mb) after restarting system when installation finishes.
(Sorry I left this out)
Thanx
Just hope the manual liveupdate is going to be quick!!!!!!!
OK done install of nis ver 21.1.1 and ran liveupdate ... its fast again so everythings fixed!!!!!
Thanx CV
Regards
The file name to be opened was NISDowloader.exe, not NIS-UpgradeESDND-21.1.1.7-EN.exe;
I know this thread is marked as solved and the OP got their system back up and running smoothly which is the most important thing, but FWIW, the Norton Remove and Reinstall Tool would have also installed 21.1.1.7 and that would have been without the risk of losing any settings or the ID Safe Data, nor having to lie about your vrsion on the Norton Update Center.
But I think the basic purpose of using NRNR is for reinstalling Norton product in the case of problems, not for a mere updation.
I agree its also a work around for slow downloading of updates. There will be different ways to solve a problem and attain a common output.
Anyway thanks yank for adding that point.
I'm kind of having the same situauion as this poster so I thought I ask in here. My liveupdate had 197 MB and everytime I would try to update it would get to a certain point but not the full update. So I decided to finally upgrade to the newest NIS. I ran download manger and at the same time tried to do live update, once again it got to a certain point but not full, so I gave up on that . I focus my attention back on the download manager for the latest NIS (thinking it would solve my problem) It got up to 40 % and then I recieved a message that told me micosoft esstentials was affecting my download manager, so it asked to unstall that.. which I did. Some how I got the newset NIS without the full dowload *confused* So now my NIS Says 21.1.17 but it says Liveupdate is not available .. is this normal? It tells me to press fix now and I just did.. now I have 208.14 mb to download. Is this the process in downloading this new NIS? I somehow feel that an error may have occur, but i'm not sure. Any suggestions? Any help is welcomed.
Should I try Norton Remove and Reinstall Tool ?
Mel1899 wrote:
Should I try Norton Remove and Reinstall Tool ?
Did you try NRNR? If not you may find it a better way for reinstallation in cases of troubles.
Post us regarding this.