Norton Internet Security Error: "5013,3

Norton Security | Norton Internet Security
1

Hello Guys

 

I have just joined this community after having Norton for about 2 years now. 

The day before yestereday I started reciving an error message (Error: "5013,3)

upon system start up which stated that my norton product had an

error. I am concerned and wish to rectify this problem now.

 

norterror.png

 

I was advised by the app to contact a 'live agent' BUT I was wondering

can YOU help me with a step by step and careful process of how to

correct the aforementioned error?

 

Regards

 

Ed

2
Edboy wrote:

Hello Guys

 

I have just joined this community after having Norton for about 2 years now. 

The day before yestereday I started reciving an error message (Error: "5013,3)

upon system start up which stated that my norton product had an

error. I am concerned and wish to rectify this problem now.

 

norterror.png

 

I was advised by the app to contact a 'live agent' BUT I was wondering

can YOU help me with a step by step and careful process of how to

correct the aforementioned error?

 

Regards

 

Ed

Hi Ed,

 

We can not s your image yet (it has to be approved by a MOD) however hereis some info in regards to your error code.  The references are from N 360, but the same would hold true for your Norton Internet Security product.

 

A combination of this  knowledge based article and this solution (in lieu of going to microsoft) from the problem in the past may help you out:

3

Dear Yank

 

Thank you kindly for your pointer. I was able to disinfect my system

and get back my Windows Firewall/Base Filtering Engine which the

nasty malware took away. I would like to warn everyone to update thier

flash (if you use it) as this is a loophole the malware uses to access your

system and f*ck it up, futhermore create a syteme restore point before ANY

registry ammending or rectifying. 

 

Regards

 

Ed

4

Hi Ed,

 

You are most welcome and from the sound of your last post - you are all clean and running again!  Correct?

5

Indeed, that is true Yank. Partially thanks to you. I must commend you and all people like yourself that take the time to help others like me who are clueless and require assistance in these matters. Bless you sir. Regards Ed.