Norton internet security full scan: Files scanned stays at 0

Norton Internet Security

15.0.0.60

Windows Vista

 

When I try to run a full system scan the total files scanned stays at 0.  I tried updating and running the scan in safe mode but nothing is found.  I tried updateing to 2009 but the file won't load due to what it calls a Communication Error.  Google serch results are rerouted when I try to access then. 

 

Any suggestions?