I still owe some explanation regarding the Quick scan to Mr. S. Czobor. More specifically, about why the quick scan really should better run automatically rather than manually and why its schedule doesn't have very definite pattern.
By default, quick scan is scheduled to run once in 3 days. It is also triggered by definitions updates, assuming there's a chance that system might already have been infected with previously unknown malware.
The quick scan has fuzzy schedule because "it takes its best effort" to run when user is idle. It usually finds a chance to run at idle time; however if it doesn't get a chance to run for 4 days, it escalates and will be able to run even when user is not idle.
By running quick scans whenever it's necessary to keep the system secure and by performing these scans on idle time Norton actually does a good job. Running quick scan manually after each definitions update sounds like a nightmare, don't you agree? :)
Thank you Greg for your response. It may be a nightmare to some to run anything manually, not so for me. In NIS2008 I had the quick scan set up to run after the update. It was a good thing, I am sorry to see it gone from NIS2009. Why? How many customers opposed this feature?
The "idle quick" scan is useless for me, as it does not detect the tracking cookies. Invoking an 'idle quick' scan simultaneously with a manual full scan, seems like "the right hand does not know that the left is doing". I'd suggest that a manual scan should turn the 'silent mode' on automatically and reset the clock for idle time countdown.
Probably most people use their PC for browsing, chatting or paying games, but not all. Assuming that a PC is idle just because I did not move the mouse or hit enter for 30 minutes - the maximum time can be set - is wrong. Norton's expectation that if I don't want them to interrupt me in whatever I am doing, I should turn on the silent mode, but giving me only 6 hours maximum is also unacceptable.
I am not saying don't cater to the average computer users, only allow me to be in control of my own PC. What do you think?
Thank you Greg for your response. It may be a nightmare to some to run anything manually, not so for me. In NIS2008 I had the quick scan set up to run after the update. It was a good thing, I am sorry to see it gone from NIS2009. Why? How many customers opposed this feature?
The "idle quick" scan is useless for me, as it does not detect the tracking cookies. Invoking an 'idle quick' scan simultaneously with a manual full scan, seems like "the right hand does not know that the left is doing". I'd suggest that a manual scan should turn the 'silent mode' on automatically and reset the clock for idle time countdown.
Probably most people use their PC for browsing, chatting or paying games, but not all. Assuming that a PC is idle just because I did not move the mouse or hit enter for 30 minutes - the maximum time can be set - is wrong. Norton's expectation that if I don't want them to interrupt me in whatever I am doing, I should turn on the silent mode, but giving me only 6 hours maximum is also unacceptable.
I am not saying don't cater to the average computer users, only allow me to be in control of my own PC. What do you think?
Regards
s czobor
Hi Greg, I guess I waited too long to fix my typos ... sorry
I meant to say "... right hand does not know WHAT the left..."
I've been monitoring this thread since the dreaded Norton bug infected my computer at work, to see if a fix is in the works, and I actaully expected Norton to fix itself during one of its scheduled updates, no such luck.
Now the Norton bug has infected my computer at home, I see the dreaded, and very stuborn, window blocking my lower right monitor viewing. What is the fix?
Here is a cut and past job of the data recorded by Norton:
Well...that didn't work. The data recorded by Norton, concerning what it did when it crashed or bugged out, cannot be cut and pasted and I don't see the reasoning behind spending my time manually typing out that data from that source.
I made a choice, a few months back, to re-purchase Norton instead of purchasing the up-grade of the free AVG Anti-Virus program. Did I make the wrong choice? Set me straight - please no BS.
I've been monitoring this thread since the dreaded Norton bug infected my computer at work, to see if a fix is in the works, and I actaully expected Norton to fix itself during one of its scheduled updates, no such luck.
Now the Norton bug has infected my computer at home, I see the dreaded, and very stuborn, window blocking my lower right monitor viewing. What is the fix?
Here is a cut and past job of the data recorded by Norton:
Well...that didn't work. The data recorded by Norton, concerning what it did when it crashed or bugged out, cannot be cut and pasted and I don't see the reasoning behind spending my time manually typing out that data from that source.
I made a choice, a few months back, to re-purchase Norton instead of purchasing the up-grade of the free AVG Anti-Virus program. Did I make the wrong choice? Set me straight - please no BS.
I would not call the background task a "bug" but a deliberate design. As long the guy or gal is there whose wonderful idea it was, Symantec will not get rid of this baby. The workarounds are: turn idle scan off, set idle time to highest (30 min) and turn on silent mode for the longest (6 hrs). In addition I have automatic live update turned off too. Sorry, can't guarantee that it will work all the time, Symantec may come up with patches to outsmart us. As to what works or does not work for you, only you know.
<< I see the dreaded, and very stuborn, window blocking my lower right monitor viewing. >>
I've had one where it was black with no text in it and nothing got rid of it except rebooting the PC. I think it came once about that time for my wife also on her destop -- we use fast user switching so there is no logging on and off -- and again I had to reboot.
Is that the one you mean or does yours have the text on it saying that it is performing background tasks?
I've never had that one sticky -- on the contrary if I walk over to my computer it will go away if the vibration moves my mouse!
Which version of, I presume, Norton Internet Security is it? (Help / About nn.nn.nn.nn ) What version of Windows including Service Packs and whether it is 32 bit or 64 bit?
I just paid for a year’s subscription to Norton AntiVirus, only to find this message box cluttering up my window. I can’t even see all of the functions I need to use because the nasty little message cannot be moved out of the way. In addition, I have encountered instability issues ever since I loaded Norton onto my computer. This is outrageous. Norton is supposed to help with problems, not cause them.
I have been dealing with issue at least since December. I figured something that is suppose to protect you could not harm you right? I have done a FULL scan which took over 12 hours. I have disconnected my internet, took all my documents and programs I did not need and pics. I defraged and cleaned disc, and my computer still runs so slow, keeps the square in the bottom often and will not even pull my word processor without waiting FOREVER. I did not have this problem until the Norton changed (updated) or whatever. My 13 yr old son thought that is what it was from the beginning but I did not since that I am paying for protection not to kill my computer. Unfortunately, I have already ordered another computer. . . . thinking it was my computer when it may just be this software??? How frustrating is this? We should not have to worry about a software that is suppose to help us and not hinder us. If anyone has any other ideas what I can try, please let me know… At this point, I doubt I will choose Norton for my next computer.
Just want to let you know that we have fixed a whole bunch of performance issues with NIS 09. I'm hoping that this issue will be addressed in the 16.5 patch, which is being released in a controlled manner momentarily. We will have an announcement in the forum as soon as it is out for everyone.
I’m among the blessed – I hope <g> – since my live update took my NSI2009 up to 16.5.0.134 this morning. About 13MB download and a Restart so you can’t miss it!
Assuming that a PC is idle just because I did not move the mouse or hit enter for 30 minutes - the maximum time can be set - is wrong. Norton's expectation that if I don't want them to interrupt me in whatever I am doing, I should turn on the silent mode, but giving me only 6 hours maximum is also unacceptable.
I am not saying don't cater to the average computer users, only allow me to be in control of my own PC. What do you think?
Regards
s czobor
I TOTALLY agree with what s czobor wrote above! Had I known that NIS2009 would result in the problems that I'm seeing (many of these same problems and complaints in this thread), I'd most definitely NOT have wasted my hard earned money on it!! This is my 1st Norton product in 4-5 years, and I can say that it'll be the LAST time I make this mistake.
Here’s a workaround for the manual shutdown for NIS 2009. I believe it has to be done with admin rights. It’s a bit long, but at least it works for me with XP Home SP3. It’s a P.I.T.A. I know, but since the programmers and Norton didn’t see fit to allow a simple way to shut it down (after all, they know what’s best for us), it’s the only way I’ve found (yes, I’ve already got early load turned off - it didn’t matter). Aren’t you glad they know what’s best for us, so we don’t have to worry about it?
Right click My Computer;
Click Manage;
In the left pane, under Services and Applications (expand the list), click Services;
In the right pane, scroll down to Norton Internet Security;
Left click on NIS;
At the upper left of the same pane, click STOP the service (it’s in a smaller font).
If you want NIS to start again at startup, under the Startup Type column, leave it set to Automatic, if not, set it to Manual.
To start NIS if you leave it in manual (which I did), repeat 1-5, then choose START the service (it takes a few seconds to start up).
This has to be repeated EVERY time you want to stop or start NIS.
patrad wrote: Here's a workaround for the manual shutdown for NIS 2009. I believe it has to be done with admin rights.
With just a tiny bit of deviousness even non-admin (Limited Account) users can shut down NIS, as I posted a while back:
"However, I was able to bypass the whole Limited Account thing by doing a "Run As..." (using Start > All Programs > Administrative Tools > right-click Services and select "Run As" then click and select an admin account and type in the correct password and click OK)...."
even