Hi there, new to the message boards here, mostly because of this weird issue I'm getting with my Norton Internet Security trial version.
About 4 days ago, I attempted to run a weekly virus scan and my laptop "crashed" with a blue screen in the picture below, about 5 minutes into the scan (it's a little hard to see, the picture was taken on my phone, and then emailed to my computer).
I shut down the computer, uninstalled the trail version that came with my computer, and then installed the trial version from a disc that came free with the purchase of laptop (i've only had the laptop for about month). The newley installed version seemed to be working perfectly fine. This morning however, Norton automatically updated while I was watching a YouTube video. I lost sound, and then my computer completely froze up. I shut down the computer by holding down the power button, and in the process of the restart I received a message saying "your computer could not restart". It went through its repair process, and the computer seems to be working fine now except for a slow startup time, however now I cannot access Norton at all.
What should I do?