Problem this morning with connectivity.: Internet Explorer cannot display this page. Next message The Norton Product is not properly installed then 'The product installation is broken' Note that the product was bought from Norton in July 2012 and has worked satisfactorily since then.
Clicking the Norton program tags produced the message C:\Program files (x86)\Norton Internet Security\Engine64\20.2.1.22\uistub.exe Unspecified error. Also Norton Internet Security encountered an error. Error 8504.104. Then Liveupdate repair failed.
Virtual agent recommended uninstalling old version then installaing new version of NIS. Uninstalling procedure is quite straightforward but there was no response and no uninstallation after highlighting Norton Internet Security 20.2.0.19 and clicking on Uninstall/change (Windows 7). Blue highlight turned to grey but no prompt..
Turned to Norton Removal Tool. Downloaded that for NIS onto my old system (XP)and moving it across to the problem system (Windows 7) using a memory stick . Message then: this file not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit). We have x64.
But the Removal Tool just specifies NIS not the system on which it is running.
I have been having an issue today where my display drivers were crashing. Upon fixing them, I began getting a message that my AV was turned off. I could not turn it on, open the program, or get any further than the 'Do you trust this publisher' dialog box. In an attempt to manually uninstall and reinstall ( the norton uninstall tool available online did nothing), nothing happens. I've deleted the program from the program list and the start menu list, but it is still listed in the control pannel as being on my computer. Restarting has no effect.
You started with NIS 2012 -- do you want to stick with that or do you in fact want to go to 2013? The Norton Remove & Reinstall Tool on my understanding will uninstall what it finds in terms of versions but will always install the current version which would be 2013.
If you are using the Identity Safe and value the Local Vault then you will lose the availability of the local vault which is no longer in 2013 but is kept if you install 2013 as an upgrade to an installation that has the local vault.
Do you use the Identity Safe and do you have a backup copy of the data?
I suggest you let us know before you run the NRnRT.
Can you download the Norton Removal tool on your 64 bit system? I've not heard of this tool being sensitive to that.
Problem this morning with connectivity.: Internet Explorer cannot display this page. Next message The Norton Product is not properly installed then 'The product installation is broken' Note that the product was bought from Norton in July 2012 and has worked satisfactorily since then.
Clicking the Norton program tags produced the message C:\Program files (x86)\Norton Internet Security\Engine64\20.2.1.22\uistub.exe Unspecified error. Also Norton Internet Security encountered an error. Error 8504.104. Then Liveupdate repair failed.
Virtual agent recommended uninstalling old version then installaing new version of NIS. Uninstalling procedure is quite straightforward but there was no response and no uninstallation after highlighting Norton Internet Security 20.2.0.19 and clicking on Uninstall/change (Windows 7). Blue highlight turned to grey but no prompt..
Turned to Norton Removal Tool. Downloaded that for NIS onto my old system (XP)and moving it across to the problem system (Windows 7) using a memory stick . Message then: this file not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit). We have x64.
But the Removal Tool just specifies NIS not the system on which it is running.
I couldn't get the Remove and Reinstall tool to work either - same 32/64 bit error message as before. Tried Removal Tool again and that still didn't work. Then tried a smaller 4GB data stick to make the transfer - my old Dell Celeron 3.20GHz doesn't like the higher capacity sticks - and this time the data wasn't rejected. Removal and reinstallation proceeded smoothly and I find myself returned to the land of the living!
Thanks guys for your help - I raise a virtual glass of Pinot Noir in silent tribute!
