Norton Internet Security won't load up after installiation and blocks all internet access

I've been having problems with my NIC 2009 and an error message always appear, "Symantec Service Framework has encountered some problems and need to close". After that another error message also appears, Error: "Unable to open this Norton product..." (8504,4) when you start a Norton 2009 product." It said that I need to reinstall my NIC again, and so I did but since there was a new antivirus the NIC 2010 I've then updated it, but now it won't work when I click it to open it just say that I can't connect to the internet even if my internet connection was fine. When I uninstalled it my internet was back to normal and I could use my computer just fine.

I dont know what's happening and I really need to get my Antivirus to work and I've still got 400+ days subscription remaining!

Hi wazzu13,

 

Please do the following and, if NIS 2010 is the only Norton product on your machine, run the removal tool to get all the NIS leftovers out of your computer and prepare for a clean installation of NIS 2010:

 

Note: the removal tool will wipe out your settings and any other Norton products installed on your computer. It will not touch your product key, however, and your newly installed Norton product should pick up your key automatically.

 

-download the removal tool from here and save it to your desktop:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

 

-download the full and latest NIS 2010 installation package from here and save it to your desktop:

http://www.norton.com/nis10

 

-make sure you have got your product key handy (you can get it from your Norton account) just to be on the safe side.

 

-deactivate any other security software you may have, such as Windows Defender. However, please leave Norton running. As a side note: running two real-time security programs on one machine is not recommended.

 

-if you wish, you can create a system restore point

 

-disconnect physically from the internet (remove the internet cable) that way your computer is not exposed.

 

-if you're in Vista: right-click on the removal tool icon, run as administrator; run the removal tool 2-3 times, rebooting each time after every run

 

-after running the removal tool: if in Vista: right-click NIS 2010 icon, run as administrator, let it install itself. When it wants to connect with the web, connect again to the internet.

 

Please tell us how it goes.

Hi, I've managed to properly install NIS 2010, I've downloaded it and after saving it to my desktop I disconnected my internet connection and had NIS to run. Somehow it worked and my internet security is now fully installed and is working fine. Thank you so much for your help.