I shut my computer off last night which I only occasionally do. Norton was working fine yesterday, before I turned it off. When I started the computer today and went to do an update (I always do that first thing rather than waiting for the automatic update) there was no icon in the notification area. Did a Windows Search and selected pin NIS to task bar. It has the choices that were in the notification place, but nothing works. There are no error messages when I try to start any of the options, they just don’t start. According to WinPatrol, Norton’s ccsvchst.exe is running. It is not listed under the startup programs. In Windows task manager csrss is running under processes; NIS is running under services. Under System Configuration it is running under services, but not in the startup menu. Do I need to be concerned that a virus/trojan/whatever has interferred? Running Win 7 pro, NIS 12, & Malwarebytes. I think I remember that there was a program update for Malwarebytes recently – maybe yesterday, but I can’t remember for sure. Windows firewall is running (noticed it under services). I thought had turned it off but unless that changed somehow with a computer restart, it must have been running before this happened. Should I disable that? While waiting for an answer, I’ll try restarting Windows again. I’ll let you know if a restart solves the problem. Meanwhile I hope you can help if it doesn’t. Thank you!
The restart worked. Thank you!
I shut my computer off last night which I only occasionally do. Norton was working fine yesterday, before I turned it off. When I started the computer today and went to do an update (I always do that first thing rather than waiting for the automatic update) there was no icon in the notification area. Did a Windows Search and selected pin NIS to task bar. It has the choices that were in the notification place, but nothing works. There are no error messages when I try to start any of the options, they just don’t start. According to WinPatrol, Norton’s ccsvchst.exe is running. It is not listed under the startup programs. In Windows task manager csrss is running under processes; NIS is running under services. Under System Configuration it is running under services, but not in the startup menu. Do I need to be concerned that a virus/trojan/whatever has interferred? Running Win 7 pro, NIS 12, & Malwarebytes. I think I remember that there was a program update for Malwarebytes recently – maybe yesterday, but I can’t remember for sure. Windows firewall is running (noticed it under services). I thought had turned it off but unless that changed somehow with a computer restart, it must have been running before this happened. Should I disable that? While waiting for an answer, I’ll try restarting Windows again. I’ll let you know if a restart solves the problem. Meanwhile I hope you can help if it doesn’t. Thank you!
Welcome
What version of NIS are you running? Support - About
Be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try clicking on Support - Get Support to run Autofix to check your installation and fix what it finds.
Let us know if this helps.
Hello,
I can't unfortunately do as requested because I can't open any Norton windows. When I click on them from the start menu nothing happens. I also get errors when I try to scan files.
Matter of fact, I am certain that should I reboot the pc everything will run fine, but as soon as I will put it to sleep a couple of times, it will happen again. I also read some of the threads here and found out that NIS is somehow browser-related. Is that true? Maybe that is my problem since I'm running Firefox and never close it before putting to sleep.
What is Identity Safe?
Thanks,
Stan
Shadiac wrote:Hello,
I can't unfortunately do as requested because I can't open any Norton windows. When I click on them from the start menu nothing happens. I also get errors when I try to scan files.
Matter of fact, I am certain that should I reboot the pc everything will run fine, but as soon as I will put it to sleep a couple of times, it will happen again. I also read some of the threads here and found out that NIS is somehow browser-related. Is that true? Maybe that is my problem since I'm running Firefox and never close it before putting to sleep.
What is Identity Safe?
Thanks,
Stan
Try the reboot. If you do not reboot every once in a while, there is a lot of Windows garbage that collects. The only way to clear this is to reboot every few days. There could even be a Norton update waiting to be installed.
Let us know.