Can anyone help me? I'm not real computer savvy. I have used Norton security for years, and have been using Norton Internet Security 2009 with updates for a few years. A few weeks ago I got an e-mail that my subscription would be renewed somewhere around November 23d. I also got an offer for a free upgrade I think? Until my subscription renews. I took it and all was fine. I don't know if this is related, but as of 6 days ago, my Norton security won't stay on. Every time I turn my computer off, or just leave it idle for maybe 10 minutes, Norton turns off & I get a message that I've turned it off. I have to click on to reactivate it. All is fine as long as I keep moving around my computer, otherwise it goes off again. Also my computer has restarted several times without me telling it to. Can anyone help me? When I finally got a phone number for Symantec I was told my the thick accented foreigner that I would need to buy technical help. Today I signed up for one of those online help places that takes over control of your computer to find & fix the problem. He kept doing stuff but my computer kept turning off & on while he did stuff so h e never did finish nor e-mail me later. As I said, it has never turned off while I was using it, only if it's off or idle, but it kept doing it to him. What do I do?
Can anyone help me? I'm not real computer savvy. I have used Norton security for years, and have been using Norton Internet Security 2009 with updates for a few years. A few weeks ago I got an e-mail that my subscription would be renewed somewhere around November 23d. I also got an offer for a free upgrade I think? Until my subscription renews. I took it and all was fine. I don't know if this is related, but as of 6 days ago, my Norton security won't stay on. Every time I turn my computer off, or just leave it idle for maybe 10 minutes, Norton turns off & I get a message that I've turned it off. I have to click on to reactivate it. All is fine as long as I keep moving around my computer, otherwise it goes off again. Also my computer has restarted several times without me telling it to. Can anyone help me? When I finally got a phone number for Symantec I was told my the thick accented foreigner that I would need to buy technical help. Today I signed up for one of those online help places that takes over control of your computer to find & fix the problem. He kept doing stuff but my computer kept turning off & on while he did stuff so h e never did finish nor e-mail me later. As I said, it has never turned off while I was using it, only if it's off or idle, but it kept doing it to him. What do I do?