I AM WRITING IN REGARDS TO THE INCREASEING PROBLEMS THAT I HAVE HAD TO EXPERIENCES NOT ONCE BUT ON MORE THAN ONE OCCASSION ABOUT NORTON TECH SUPPORT THAT IS NOT A US. BASE SUPPORT AND THE LANGUAGE BARRIER THAT BETWEEN MYSELF AS AN AMERICAN ENGLISH SPEAKING PERSON AND THE MISCOMUNICATION OF NOT BEING ABLE TO GET THE PROPER SUPPORT AND ASSISTANCE WITH ANY ISSUES AND ESPECIALLY ONE IN WHICH HAS NOT YET BEEN RESOLVED TO MY COMPLETE SATISFACTION ABOUT THE REDOWNLOADING AND REINSTALLING MY NORTON INTERNET SECURITY 2012 IN WHICH I HAD ALONG WITH MY 2 YEAR SUBSCRIPTION AND A TECH SUPPORT SUPERVISOR UNINSTALL IT AND NOW THEY CANT SEEM TO BE ABLE TO REINSTALL IT BACK AND ON TOP OF ALL THAT I HAVE ENDURED WITH THIS CUSTOMER SERVICE TECH SUPPORT OF A FORIGN COUNTRY THIS HAS BECOME A MAJOR PROBLEM WITH ME AND I AM SURE I SPEAKE FOR OTHER AMERICAN CUSTOMERS TO WHOME HAVE EXPERIENCE THE SAME THING SOMETHING HAS TO BE DONE IN REGARDS TO THIS WE NEED A US. BASE SUPPORT THAT WILL UNDERSTAND US. AND BE ABLE TO RESOLVED OUR ISSUES AND CONCERNED IN A TIMLY MANNER AND NOW THIS TECH SUPPORT IS NOW BLAMING THE REASON THAT THEY ARE NOT ABLE TO DOWNLOAD MY SECURITY PROTECTION BACK ON MY COMPUITER IS BECAUSE I HAVE A SLOW DIAL UP CONNECTION THAT IS RIDICULOUS AND I HAVE DEMANDING A COMPLETE REFUND OF MY MONEY AND THEY ARE NOT DOING ANYTHING TO ACCOMMODATE ME IN RESPECT TO MY DILIMMA .DO ANYONE HAVE ANY SUGGESTION OUT THERE IN THE NORTON COMMUNITY BOARD I WOULD APPRECIATE A RESPONSE BACK NEED HELP BAD AND BY THE WAY I AM EDDIE 1a AND THANKS FOR HAVING ME ABOARD I AM GLAD TO JOIN